BMW Financial Services NA, LLC is one of the 26 worldwide subsidiaries of the Financial Services Division of BMW AG. Our momentum is moving at such a rapid pace that we continually exceed average international growth rates and we constantly create new opportunities for our employees worldwide. Be a part of our exciting growth by expressing an interest in our IQS Welcome Call Specialist located at our Hilliard, Ohio office.
The Welcome Call Specialist will make welcome calls to new BMW and MINI drivers within the first 30-45 days of ownership to discuss their initial ownership experience in an unscripted, undefined manner. You will assist and educate customers as questions arise regarding ALL vehicle features, technology and functionalities to ensure they can fully utilize the content of their car. You will also quickly identify escalated dealer or vehicle issues reported by the customer, and follow proper procedure to create a case for follow-up. Additionally, the Welcome Call Specialist is responsible for detailed documentation of the interaction, as well as active participation with international Plant and Engineering partners to identify and communicate concerns, trends and potential production defects.
Join the BMW Financial Services team and enjoy a high-performance benefits package which includes:
Company paid medical, dental and vision insurance
Employee car program
401(k) savings plan
Retirement Income Account (RIA)
Even more so than the generous compensation and benefits, the culture and values of BMW Financial Services make it the ultimate working environment. These values include such things as, Responsibility, Appreciation, Transparency, Trust, and Openness. We allow these values to guide the way we conduct ourselves and our business.
What are you waiting for? Put yourself in the driver’s seat of your career and apply for our IQS Welcome Call Specialist position today!