Requisition No: 63808
Agency: Children and Families
Working Title: INVESTIGATION SPECIALIST II – 60025069 – Benefit Recovery
Position Number: 60025069
Salary: minimum $32,696.82 annual salary. DCF Salary Policy will apply.
Posting Closing Date: 06/14/2019
The Florida Department of Children and Families (DCF) is the state of Florida’s social services agency. The agency oversees services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, child care providers, human trafficking and public assistance. The agency’s mission is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.
The Office of Public Benefits Integrity (OPBI) is responsible for investigating public assistance fraud or misuse regarding the SNAP (Food Assistance), TANF (Cash Assistance), and Medicaid programs by individuals or merchants.
Safeguarding the integrity of public assistance benefits by preventing, detecting, and recovering waste, fraud, and abuse; thereby ensuring benefits go to Floridians in need.
INVESTIGATION SPECIALIST II – BENEFIT RECOVERY
This position is located in Tallahassee, FL, and reports directly to the Benefit Recovery (BR) claim supervisor at Headquarters.
It is classified as a Career Service position, working 40 hours per week, Monday-Friday. Telework status is at the Unit Supervisor’s discretion.
The incumbent will ensure the job duties and responsibilities are completed in a timely manner and with a high accuracy rate. It is important for the applicant to display a professional attitude and strong work ethic.
Duties include assisting in fraud investigations and provides support in the recovery of funds lost due to waste, fraud, or abuse. This position is qualified to be exempt from public record.
The role of this position includes being member of the DCF Disaster SNAP (DSNAP) Response team and, in that capacity, may be required on short notice to perform duties and travel in support of disaster relief. During such events, incumbent may be required to work 12-15 hour days.
- The applicant must have at least two (2) years of experience in the DCF ACCESS Program as an Economic Self-Sufficiency Specialist I, or higher level position, with the main duties to include determining eligibility for Food Assistance, Cash, or Medicaid programs.
- The applicant must have at least three (3) years of experience in the DCF OPBI Program as an Economic Self-Sufficiency Specialist II, or higher level position, with the main duties to include investigating fraudulent or potentially fraudulent activity for Food Assistance, Cash, or Medicaid programs.
- A copy of your valid state-issued identification may be requested.
- Preferred candidates with professional certification.
JOB DUTIES AND RESPONSIBILITIES
This is a professional position in the Benefit Recovery Program that is responsible handling the more complex cases for for investigation, calculation and recovery of overpayment claims for public assistance programs (Temporary Cash Assistance, Food Assistance, Medicaid and Refugee Assistance) as a result of pre-eligibility and eligibility investigations for Public Assistance applicants/recipients, community complaints or eligility staff referrals. The incumbent must have a detailed knowledge of the eligibility process and procedures for the Temporary Cash Assistance, Food Assistance, Medicaid and Refugee Assistance programs, and have expertise in the use of the FLORIDA computer system and other on-line systems. The person occupying this position works to ensure the Benefit Recovery Program is administered in conformity with federal, state and regional policies.
Assigned duties include, but are not limited to the following:
- Monitoring and Training
- Performs quality management system reviews as assigned.
- Reviews case reading errors with the staff; ensures corrections are completed accurately and timely.
- Reviews and analyzes data from all monitoring sources and provides training in the areas in which problems are iidentified.
- Conducts mentoring sessions with staff to support performance improvement.
- Assists the supervisor in handling and resolving internal and external customer inquires and complaints.
- Provides policy interpretations as requested or assigned.
- Follows established office procedures which may include updating and maintaining tracking mechanisms.
- Timely investigates referrals for potential overpayment(s) as a result of fraud, inadvertent household error or agency error. Analyzes cases and investigative findings by using specific program policies and procedures to determine who is responsible/liable and reason for the overpayment. Accurately establishes overpayment claims and the dollar amount of overpayments eligible for recoupment, based on current and past Federal and State laws and Public Assistance policies. Completes referral reviews and claims in accordance with current program requirements. Takes timely and appropriate corrective action on identified errors through the Quality Management System, management evaluation reviews, and quality control reviews. Reviews existing information when available, initiates telephone contacts when necessary to validate information or respond to customer inquiries. Answers general telephone inquiries and exchanges information with other agencies and Department staff. Assists customers and providers with questions or concerns pertaining to overpayments.
- Represents the Department in Fair Hearings or State Attorney cases as assigned.
- Attends and participates in supervisory conferences, meetings, trainings, work groups and quality initiatives, as appropriate. Is the acting Supervisor when the Supervisor is unavailable.
- Completes other related duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
- Knowledge of public assistance program objectives and policies; problem-solving techniques; training principles and practices; goal setting techniques; arithmetic.
- Skill in operating a personal computer.
- Ability to conduct fact-finding interviews; accurately prepare and maintain records and reports; work with a diverse range of people; adapt to change; deal calmly and effectively in high stress situations; compose documents or correspondence involving technical information; complex arithmetic operations; interpret and apply regulatory materials; prioritize and meet deadlines; establish and maintain effective working relationships; communicate effectively orally; apply ethical business practices.
EMPLOYMENT WITH DCF:
- Only US citizens and lawfully authorized alien workers will be hired.
- All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS). Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: http://www.sss.gov.
- If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided and you required to repay all benefits received depending upon the date of your retirement.
- Information contained in responses to Qualifying Questions concerning education, experience, knowledge, skills and/or abilities must also be disclosed on the State of Florida Employment Application Candidate Profile. The information must be disclosed on the State of Florida application even if you are attaching a resume.
- BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. No candidate may begin employment until the background investigation results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background investigations shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. Also, employees are subject to background re-screening at least every five (5) years.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.
Nearest Major Market: Tallahassee