PURPOSE OF THE CLASSIFICATION: Under direction ensures proper operation and maintenance of
the Enhanced-911, computer-aided dispatching and other technical systems supporting 911 Public Safety
Communications, manages related databases, performs analysis and professional systems work to
ensure cost-efficient, prompt and quality customer services and performs other related assigned duties.
• Manages PSC related databases and maintains/evaluates technical computerized equipment and
- Regularly reports and analyzes performance metrics and prepares regular status reports
- Plans equipment upgrades, assists with operations personnel training and coordinates change outs
- Coordinates the management of the 911 Geographical Information and Mapping System
- Manages the Enhanced-911 Public Awareness Program, making presentations on Enhanced-911 and
- Serves as technical liaison to Police, Fire and Information Technology Departments, County Sheriff
- Performs complex system/data analysis, design, testing, evaluation and identifies/resolves problems
- Participates in cross functional teams to provide technical expertise and improve workflow and
- Queries systems to provide management information and obtain source/test data
- Conducts independent technical systems studies and researches technological
- Participates in departmental objectives development and budget planning, management and
- Administers Public Safety Communications’ disaster recovery plan
- Coordinates projects, including scope definition, critical path analysis, instructing, directing and
- Must report to work on a regular and timely basis
Reasonable accommodations may be made to enable individuals with disabilities to perform the
Training and Experience: Graduation from an accredited college or university with a bachelor's degree in
telecommunications, engineering, computer science, business or mathematics and six (6) years of
progressively responsible experience in 911 systems operation management or systems analysis,
including proven management and/or supervisory experience; experience in Computer Aided Dispatching
(CAD) and telephone automatic call directors desired; or an equivalent combination of training and
experience per Personnel Policies and Procedures, Section 128.
Knowledge, Abilities and Skills: Comprehensive knowledge of the principles, practices and methods of
project management as applied to 911 or emergency call center operations; comprehensive knowledge of
systems/data analysis, design, testing and evaluation; considerable knowledge in maintaining technical
systems utilized in an emergency call center; considerable knowledge of auditing procedures and
practices; considerable knowledge of budget management and planning procedures; considerable
knowledge of data processing applications and use potential; and working knowledge of methods and
techniques used in project management and systems analysis. Ability to analyze complex systems and
data, identify and resolve problems or make recommendations and implement procedures to ensure
critical data integrity; ability to manage and maintain technical systems in an emergency call center
operation; ability to remain calm during emotional and stressful situations; ability to plan, coordinate and
manage an operating budget; and the ability to utilize the highest level of interpersonal skill in order to
understand, select, develop and motivate people at any level within or outside the organization.
Physical Requirements: Physical requirements include arm and hand dexterity enough to use a keyboard,
10-key and telephone; occasional lifting up to 20 pounds; occasional carrying up to 20 pounds; may be
subject to walking, standing, sitting, reaching, balancing, bending, kneeling and handling; and vision,
speech and hearing sufficient to perform the essential tasks.
Licenses and Certificates: Possession of a valid Oklahoma Class “D” Operator’s License.
WORKING ENVIRONMENT: Working environment is primarily indoors in an office setting.
Class Code: 1036
EEO Code: N-02
Pay Code: AT-48
Group: Engineering, Planning & Technical
Series: Communications, Operations & Maintenance
Effective date: January 18, 2012