Intern – Concord, MA –

Emergo by UL’s HFR&D team is an industry leader in providing user research, design support, usability testing, evaluation, and human factors training services to its clients. Many leading medical device, pharmaceutical, and health product manufacturers rely upon our services to produce safe and satisfying products. Our work involves the research, design, and evaluation of the user interfaces of medical devices, pharmaceutical devices, diagnostic systems and laboratory instruments. Our research and design portfolio include products and systems such as robotic surgery systems, imaging devices, autoinjectors, inhalers, ventilators, mobile medical apps, laboratory instruments and infusion pumps. Our portfolio of work also includes non-medical products such as consumer products, automotive diagnostic tools and training, and software applications.

Your role on our team:

As a Human Factors Intern with Emergo by UL’s HFR&D team, you will explore the relationship between human beings and the systems they use. By applying principles of psychology, engineering and more, you’ll seek to understand the challenges users currently face when interacting with a product and identify opportunities to improve its safety, efficiency and ease of use. For products further along in development, you might plan and conduct tests to confirm the product can be used safely and effectively by its intended users and for its intended uses.

Your specific responsibilities might include the following tasks:

  • Supporting usability testing, field research, individual interviews, and group interviews.
  • Potentially traveling intermittently to other US cities to conduct research.
  • Assisting with the development of deliverables including usability test plans and reports, risk analyses, user profiles, task analyses, and Human Factors Engineering (HFE) reports.
  • Analyzing quantitative and qualitative data to help evaluate client user interface designs.
  • Assisting in preparing client deliverables by reviewing test results and providing solutions to identified improvement areas.
  • Coordinating participant recruitment for individual or group usability testing.
  • Supporting the preparation of Investigational Review Board (IRB) submissions.
  • Preparing the laboratory for usability testing.
  • Ensuring products have a consistent and cohesive user experience.
  • (Optional) Supporting design tasks such as developing conceptual design concepts, performing design reviews, and/or creating artwork for software and hardware user interfaces and learning aids.
  • Performing other duties as directed.


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