Inside Sales Team Lead – Nashville, TN 37217

The Inside Sales Lead provides leadership for the Sales Specialists matters relating to the servicing of customers.

  • Achieve call center and individual quality and productivity goals in accordance with established objectives
  • Manage individual projects and contribute to other operational initiatives outside of team responsibilities
  • Provide guidance and leadership skills to Sales Specialist Supervisors and assist with management and direction of their sales teams
  • Key contributor in overseeing agent workload and ensuring patient management program is efficient and maximized for business performance
  • Focus and maintain performance efforts of the team on current business goals
  • Work to ensure that the team of Specialists is conducting their responsibilities in a professional and courteous manner
  • Serve as a knowledgeable and productive part of the managerial team
  • Implement and monitor new initiatives to enhance the performance of the team and the center as a whole
  • Oversee training of new Specialists assigned to the team and provide refresher training as needed
  • Identify opportunities for efficiency improvements
  • Participate in the Vital Few yearly initiatives

#SLS

#SLS

Qualifications:

  • Excel Proficiency required
  • Understand Call Center Metrics and be able to explain how you manage performance
  • Expreience leading a team of 10 or more Call Center Representatives for over 1 year
  • Ability to communicate and motivate call center representatives that are WFH
  • Read, write, and perform both mathematics calculations and the English language effectively
  • Ability to work independently and access to a working computer/laptop and High Speed Internet when working from home
  • Detail-oriented with excellent organizational skills, punctuality
  • Ability to communicate independently and verbally with personable and effective writing and speaking skills
  • Ability to work in a normal office environment utilizing a computer approximately 75% of the time
  • Ability to work on Saturdays as business needs may require

Education and Experience:

  • High School diploma or GED required
  • Bachelor’s Degree preferred
  • 4-6 years of customer service-call center experience
  • 1-2 years of inside phone sales experience; supervision experience preferred
  • Inbound/outbound call blending call center experience in a multi-site environment
  • Proven leadership skills in coaching, developing, and training call center personnel
  • Demonstrated history of meeting performance objectives
  • Health care experience preferred, not mandatory

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