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Inside Sales Center Confirmer – Albany, NY

Inside Sales Center Confirmer-The Call Center Confirmer is part of the call center Leadership team. The Call Center Confirmer is responsible for their individual Call Center appointment performance goals as well as ensuring appointments are confirmed or canceled according to company qualifiers/process.

Duties and Specifications

  • Flexible scheduled, available nights/weekends
  • Conduct confirmation calls (live and 48 hours)
  • Handle cancellations and overbooks
  • Hitting daily/weekly appointment goals (inbound & outbound)
  • Send updates to Inside Sales Center Manager of any appointment issues/feedback by Inside Sales Representative
  • Backup lead for evening and weekend Call Center staff (flexible schedule)
  • Follow outlined processes; scripts & rebuttals
  • Answer or escalate call center process or procedural related questions, issues, concerns, or recommendations
  • Assign Web Alerts (when applicable)
  • Handling of Product Manager appointment issues
  • Check Text Log
  • Send approval emails
  • Updating approval status in LP

Compensation is hourly plus weekly commission.

Job Type: Full-time


  • call center: 1 year (Preferred)
  • call center leadership: 1 year (Preferred)

Sales environment(s):

Onboarding time:

Benefits offered:

  • Paid time off
  • Health insurance
  • Dental insurance
  • Healthcare spending or reimbursement accounts such as HSAs or FSAs
  • Retirement benefits or accounts
  • Other types of insurance

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