Human Services Specialist Department of Human Services Department of Human Services 590 reviews

Initial Posting Date:


Application Deadline:



Department of Human Services

Salary Range:

$3,080 – $4,649

Position Type:


Position Title:

Human Services Specialist 3 – Benefit and Eligibility Worker

Job Description:

We want you to join our team!

Do you want to provide a safety net, family stability and a connection to careers that guide Oregonians out of poverty? Then, we want to hear from you! The Office of Self Sufficiency, which is part of the Oregon Department of Human Services, is looking for permanent, full-time (Human Service Specialist 3) , dedicated and compassionate individuals .


"To help Oregonians in their own communities achieve well-being and independence through opportunities that protect, empower, respect choice and preserve dignity."


For more information on Self Sufficiency programs please


Interviews applicant to determine need and eligibility. Makes preliminary assessment of client's needs and explores alternate resources to link clients with on-going case management and other internal programs. Reviews the applicant's initial application form. Questions applicant to elicit information to verify and supplement form. Clarifies incomplete or unclear information. Explains rules, regulations, procedures, and responsibilities to applicant. Tells applicant of needed documents (e.g., social security card, birth certificate, naturalization papers) and helps secure by contacting appropriate source. Contacts collateral sources (e.g., landlords, employers, medical providers, other States' eligibility workers) to get or verify information. Visits the home to assess and verify information. Applies guidelines to decide eligibility for Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance to Needy Families (TANF), and Employment Related Day Care (ERDC). Computes amount of benefits and complete narratives and documents necessary to issue benefits to explain reasons for ineligibility. Writes narrative report summarizing interview with applicant and collateral sources, findings of home visit, conclusions, and reasoning for determination. Reviews updated information from clients (e.g., changes in household composition, income or resources) as required


The employee's work is conducted in offices, customers' homes and other program sites. Work can require travel, including overnight. Employee has contact with a range of people including some exhibiting anger and frustration. The work schedule for this position will be determined by business need. Also based on business need, this position may be relocated to other offices or to out stationed sites within the district. Limited physical exertion. May require sitting at a terminal or telephone for prolonged periods of the workday. May require a valid driver’s license or other acceptable method of transportation.


Excellent benefits, including low-cost, high-coverage health insurance, generous time-off, and competitive retirement plan. We offer full medical, vision and dental with paid sick leave, vacation, personal leave and ten paid holidays per year plus pension and retirement plans .


  • Two years of experience determining eligibility for an agency program by interviewing to assess the needs of clients, and interpreting and applying the policies, rules, and guidelines that are applicable to the client's situation.
  • Any college courses may be substituted for the two years of general experience on a year-for-year basis (45 quarter hours is equivalent to one year of experience.

Requested Skills/Desired Attributes:

  • Ability to work independently as well as the ability to work as part of a high function team.
  • Experience interpreting and applying/explaining rules and/or regulations.
  • Experience managing a high-volume workload with attention to accuracy and detail.
  • Experience communicating decisions regarding the approval or denial of benefits or services.
  • Skill in verbal and written communication with applicants, clients of various backgrounds.
  • Skill in observing client’s situations and eliciting information.


Successful candidates for this position will be subject to a computerized criminal history and abuse check. Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.


Please ensure you’ve provided a thorough and updated application as it pertains to the position for which you are applying. Your application materials will be used to determine salary based on a pay equity assessment. For further information, please visit the Pay Equity Project homepage.

External Applicants: Click on the “Apply” button and submit your application. View this video for help.

Internal Applicants (this includes Current State of Oregon employees): Apply via your employee Workday account. View this job aid for help.

  • Complete the application. Due to the volume of applications we receive, we do not review any attachments that we do not ask for.
  • Complete the questionnaire.
  • Resume is optional.
  • After you submit your application, be sure to respond to the public records request (PRR) authorization and gender identity question. This screen will come after you submit and will complete the process. If you are an employee, the tasks will come to your Workday inbox.
  • If you are a veteran , the task to claim preference will come after the PRR and gender identity tasks.
  • Veterans – For privacy reasons , please do not attach your DD214/DD215/civil service preference letter to your application or combine it with any other required document attachments. We will ask you for your documents later in the process. (Please see below in Helpful Information).


Your candidate profile, cover letter, and resume are the perfect opportunity to highlight your interest in the position and showcase the amazing skills and experience, making you the best candidate for the position. The work experience and/or education section of your application must clearly demonstrate how you meet all the minimum and special qualifications and requested skills listed above. For additional tips, please visit the Oregon Job Opportunities page, Resources for Job Seekers .


To receive Veterans' Preference, you must complete the required Task that will be sent to you through Workday and will be located under your account profile. This Task will prompt you to provide the appropriate documentation for your Veterans’ Preference point selection. For questions about documentation, please visit: Veterans Resources or call the Oregon department of Veterans’ Affairs at: 1-800-692-9666.

Applicants must be authorized to work in the United States. Applicants who require VISA sponsorship will not be considered at this time.

This position is represented by the Service Employees International Union (SEIU). This recruitment may be used to fill future vacancies.

For questions about the job duties or application process, please contact [email protected] Please be sure to include the job requisition number.

If you need an accommodation under the Americans with Disabilities Act (ADA) to participate in the application or selection process, please contact our ADA Office at [email protected] .

Have questions about Workday, and want some tips on understanding the state application process? Check out this link:

DHS commits to inclusive excellence by advancing equity and diversity in all that we do. We are an affirmative Action/Equal Opportunity employer and encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others to help us achieve our vision of a diverse and inclusive community.

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