We are seeking an experienced professional to manager our Reservations Department at the Cape Codder Resort & Spa while ensuring that the highest standard of service and the best possible guest experience is maintained.
Duties & Responsibilities
- Supervises and coordinates activities of staff in taking, recording and canceling reservations in the front office of the hotel
- Trains staff to "upsell" and the "art of closing the deal
- Answers phone calls regarding reservations and general information questions
- Take records and cancels reservations in front office and input them in the computer system. Experience with Opera computer system a plus.
- Receives contracts detailing room allotments for conventions from sales representative and feeds information into terminal
- Corresponds with groups and travel agents to answer special requests for rooms and rates
- Verifies that daily listings of guests' arrival and individual guest folios are updated in the computer system
- Delegates assistants to train staff in taking reservations, checking in and out guests and in operating computer terminals and printers to store and receive reservation data
- Determines work procedures, prepares work schedule and expedites workflow
- Assigns duties and examines work for exactness, neatness and conformance to policies
Supervisory Responsibilities
- Directly supervises 5 to 10 employees in the Front Desk/Reservations Department.
- Interviewing, hiring and training employees
- Planning, assigning and directing work
- Addressing complaints and resolving problems
Job Type: Full-time
Pay: $16.00 – $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Experience:
- Hotel management: 3 years (Preferred)
- Customer Service: 5 years (Preferred)
Work Location:
- One location
Company's website:
- www.capecodderresort.com
Benefit Conditions:
- Waiting period may apply
- Only full-time employees eligible
Work Remotely:
- No
COVID-19 Precaution(s):
- Personal protective equipment provided or required
- Plastic shield at work stations
- Temperature screenings
- Social distancing guidelines in place
- Sanitizing, disinfecting, or cleaning procedures in place