Hotel Night Auditor – Lexington, KY

SUMMARY: Responsible for all Front Desk Clerk duties, as well as auditing duties listed below. Balance all room charges, restaurant tickets, cash and credit card transactions for the ending day.


  • Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
  • Perform quality assurance (QA) requirements for department.
  • Ensures that all policies, procedures, federal, state and local ordinances with regard to personnel, security, cash handling, guest relations and safety are followed.
  • Remain highly visible and readily available for guests at all times.
  • Assist team with training, supplies and support in order to consistently provide Brand quality service.
  • Take initiative to offer assistance or answer questions throughout the hotel.
  • Perform night audit to verify all previous Front Desk shift transactions; perform night audit checklist.
  • Distribute newspapers and folios under guest room doors.
  • Print registration cards for the next workday.
  • Post and balance all phone calls and restaurant paper work.
  • Put all shift work, phone report, restaurant paper work and wakeup call report and printout in an audit pack.
  • Prepare and balance flash report and fax as needed to owners and corporate office.
  • Walk the property hallways and public areas for safety and security measures.
  • Ensure that all exterior doors are locked allowing key access only.
  • Maintain proper administration of key control.
  • Communicate with General Manager/Assistant General Manager regarding any real or potential emergency situations.
  • Communicate pertinent shift information (Group information, current selling strategy, follow-up required for guests or shift responsibilities, etc.) to managers and associates both verbally and in writing via log-book. Update as necessary.
  • Verify room status with housekeeping report.
  • May be responsible for breakfast setup; laundry duties; and setup and breakdown of the meeting room(s).
  • May have to perform laundry duties.
  • May be responsible for the setup and breakdown of the meeting room(s).
  • Willingness and ability to train new associates.
  • Complete maintenance work orders and deliver to the supervisor in a timely manner.
  • Thoroughly understand and implement the Brand service culture.
  • Perform all shift checklist responsibilities.
  • Support team members to ensure the team’s entire workload is completed daily.
  • Perform other duties as required.


QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

  • High School diploma or GED preferred.
  • Six months to one year related experience preferred. Knowledge, Skills and Abilities:
  • Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
  • Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
  • Ability to communicate effectively verbally and in writing and good telephone skills.
  • Ability to work in a fast-pace, high-energy and demanding work environment.
  • Basic knowledge of hotel operations or ability to learn quickly.
  • Ability to work as a team player with all levels of associates.
  • Dedicated, hard-working, self-motivated.
  • Good time management skills; ability to prioritize and coordinate details; ability to multi-task.
  • Flexibility to adjust work priorities as necessary.
  • Practice safety standards at all time
  • Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.


  • Prompt and regular attendance.
  • Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
  • Comply with hotel and/or department uniform and professional behavior and appearance standards.
  • Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
  • Participate in all mandatory job training and meetings.
  • Ability to successfully complete brand standard training including brand service training.
  • Adhere to property policies and procedures, the Employee Handbook, and/or other property documents.
  • Immediately report any suspicious activities by guests or others.
  • Responsible for own continuous training/personal development, especially professional hospitality skills and proactive approaches to solve guest or hotel concerns.
  • Use empowerment to exceed associate/guest expectations and resolve conflicts.
  • Answer phone within 3 rings using proper Brand Standards greeting and etiquette.
  • First Aid/CPR certification or ability to obtain.


  • Multi-line telephone console
  • Commercial coffee machine

Job Type: Full-time

Salary: $11.00 /hour


  • Customer Service: 1 year (Preferred)
  • hotel: 1 year (Preferred)

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