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Host – College Station, TX 77840

Job Title:

Host

Reports To:

Department Manager/Manager on Duty

Classification:

Variable Employee

Job Code:

Non-exempt (paid hourly)

Greet and seat guests, manage table seating and answer phones

  • Experience in full service restaurant environment is helpful, but not required
  • Successful completion of Razzoos training for this position is required
  • Must be of legal age to operate certain equipment in compliance with federal, state or local laws
  • Integrity – must comply with cash and credit card handling policies and protect the Companys assets
  • Guest Service Orientation – anticipating guests needs and consistently following Razzoos Steps of Service
  • Active Listening – giving full attention to what other people are saying, taking time to understand the points being made, asking
  • questions as appropriate and not interrupting at inappropriate times
  • Speaking – talking to others, i.e., managers, co-workers, guests, to convey information effectively
  • Social Perceptiveness – being aware of others behavior and reactions and understanding why they react as they do
  • Critical Thinking – using logic and reasoning to identify the needs of a given situation
  • Reading Comprehension – understanding written communications and documents
  • Arithmetic – utilizing basic math skills relative to position requirements, i.e., guest checks, payments, tip sharing
  • Problem Sensitivity – the ability to tell when something is wrong or is likely to go wrong, and recognize when to bring to the attention of the Manager on Duty
  • Memorization – the ability to remember information, ie., Company standards and procedures, Steps of Service, menu, drink offerings and recipes
  • Handwriting – legible writing skills for various Company forms and documents
  • Time Sharing – the ability to shift back and forth between two or more activities or sources of information
  • Team Oriented – actively demonstrating teamwork at all times, i.e., establishing and maintaining constructive and cooperative working relationships with team members and participating in a team oriented environment
  • Safety Focused – ability to adhere to Company safety standards at all times
  • Work Schedule – ability to work agreed-upon schedule which may include evenings, weekends and holidays; and to be at work on time
  • Self-directed – ability to work well with little or no supervision
  • Sense of urgency
  • Positive attitude and professional demeanor
  • Organized, detail oriented; recognizes errors quickly
  • Guest focused and solution-driven
  • Multi-tasker
  • Team oriented
  • Communicator – clear written and oral skills
  • Safety conscious – follows all safety and sanitation policies
  • Professional image – neat, clean, pressed
  • Dependable – consistently works agreed upon schedule and gets to work on time
  • Committed to Razzoos 6-2-101 (Philosophies and Values)
  • Deliver Hospitality to every guest
  • Greet guests in warm, friendly and courteous manner
  • Open door for guests as they enter and exit the restaurant
  • Manage and promote the specific Call-Ahead / reservation policies of the restaurant
  • Make guests comfortable while waiting
  • Manage wait list quoting accurate wait times
  • Select appropriate station and table or booth
  • Take guests to selected table/booth
  • Provide menu to guests
  • Describe menu items if requested by guest
  • Suggest menu items if appropriate
  • Answer telephones and follow phone procedures
  • Take phone To-Go orders and deliver to Bartender
  • Defer all guest questions regarding allergies to the Manager on Duty
  • Assist guests in seating of small children or special needs guests
  • Acknowledge guests who are leaving and invite them to return
  • Keep entrance area clean and stocked
  • Be observant of landscape and pick up trash as necessary
  • Check restrooms periodically; wipe counters, clean windows and pick up trash as necessary
  • Provide children with a balloon, childrens menu and crayons
  • Assist service staff by refilling beverages, clearing plates, and helping to maintain tables and serve guests
  • Wash and sanitize hands after removing trash, eating and drinking, using the bathroom, touching own face or hair, or handling food prep
  • Alert appropriate personnel to immediately empty trash cans after broken glass has been disposed in them
  • Maintain a clean and safe environment reporting any unsafe procedures or conditions to anyone in management
  • Participate in executing birthday celebrations
  • Comply with all applicable federal, state and local statutes as well as Razzoos policies and procedures
  • Perform additional responsibilities as requested by a manager at any time
  • Must be able to bend, stoop, lift and carry items (ice, plates, trash, etc.) up to 50 lbs.
  • Move about the kitchen areas quickly and carefully
  • Stand/walk during entire shift
  • Climb ladder when reaching for items that are on upper shelves
  • Ability to hear with accuracy over loud background noise
  • 20/20 Near Vision, with correction – the ability to see details at close range (within a few feet of the observer)
  • Manual Dexterity – the ability to quickly move hand, hand and arm, or two hands to grasp, manipulate or assemble objects
  • Stationed at restaurant entrance and dining areas
  • Fast-paced environment
  • Narrow spaces between dining tables and in kitchen area
  • Several guests and co-workers moving about at same time
  • SSeveral guests or tasks to attend to at one time
  • Background noise, i.e., employees speaking simultaneously
  • Exposure to hot (kitchen) and cold (walk-ins) temperatures

Brand: Razzoos Inc.
Address: 820 University Drive College Station, TX – 77840
Property Description: 260 – College Station
Property Number: 260

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