As a Home Lending Assistant, you will support one or more Home Lending Advisors and serve as a contact point for customers to resolve issues/difficulties across multiple departments that directly impact the ability to do business with Chase Home Lending. In this role, you will be responsible for the following functions: facilitate application process by interfacing with customer in taking complete applications; requesting documentation from borrowers; discussing products and pricing at the request of, or in the absence of, the Home Lending Advisor; take all initial inquiry calls for pre-qualifications and review data with Home Lending Advisor; act as liaison between Home Lending Advisor, branch and processing center (if applicable) and coordinate submissions and closings; act as the primary liaison with group of established realtors (20-30)to allow Home Lending Advisor to concentrate on generating new business; review complex files; identify potential problems with loan applications and arrive at workable solutions prior to submission to processing; manage pipeline, including updating Home Lending Advisor on pipeline status and updating borrowers and builders on status of loan; watch for and prevent pipeline fallout and quote rate to pipeline floats; coordinate and manage marketing to buyers, sellers, realtors and builders; assist in staffing Realtor/builder open houses and trade shows; establish with Home Lending Advisor annual number of loans required to fund and close and/or incremental increase in Home Lending Advisor (s)’s annual production; and, if applicable, support Home Lending Advisor (s) to achieve high usage of laptop originations. You will provide a high level of customer service to both internal and external customers.
This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC’s review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.
In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase.
Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter. Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at: http://mortgage.nationwidelicensingsystem.org/SAFE/Pages/default.aspx
- 4 years’ work experience in mortgage loan processing required
- Marketing and advertising experience a plus
- Intermediate computer skills (familiar with MS Office products or similar software)
- Excellent customer service skills
- Excellent written/oral communication
- Excellent organization skills
- Ability to demonstrate control, flexibility, and maintain quality and high productivity when dealing with customers and changing work demand.