Group Fitness Instructor – Short Pump, VA

Objective: Responsible for delivering a world-class group fitness experience grounded in teamwork and outstanding customer service to our members, our guests, our company, and our community.

Reports to: Group Fitness Manager (GFM)

AFAA or ACE Primary Group Exercise Certification – See the Group Fitness Team Handbook for details

AFF-approved specialty certification(s) for active formats – Ex: MOSSA, Zumba, Spinning, RYT200, etc.

CPR and AED Certification

Proficient oral, written, and technology communication (email/text) skills

As an AFF team member, responsibilities include, but are not limited to:

  • To Get & Keep Members.

  • Perform duties according to the company’s Mission, Vision, Pillars of Success, Service Standards, and Business philosophy, and continually provide optimal performance for net member growth, retention, and club profitability.

  • Provide the highest quality of customer service to all members by greeting them with a welcoming, friendly, energetic, and positive attitude at all times. Use members’ names as often as possible.

  • Embrace and follow the company Service Standards, the guidelines outlined in the AFF Training and Policy Manuals, and any applicable department-specific team handbooks.

As a Group Fitness Instructor, additional responsibilities include, but are not limited to:

  • Align with company and industry guidelines for safe and effective group fitness classes and always deliver appropriate modifications.

  • Stay active and current with AFF-approved certifications, including CPR and specialty certifications for your programs. Provide current copies of all approved instructor certifications to the GFM.

  • Participate actively in AFF-recommended education, workshops, trainings, events, meetings, upskilling, etc.

  • Arrive to class 10 minutes early, help set up, provide thorough class introductions, teach world-class programs, and stay after to clean up, answer questions, and invite members and guests to participate in additional classes and club activities.

  • Begin and end classes on time and follow the scheduled, written formats as defined by the Group Fitness Director (GFD).

  • Motivate members and the team to achieve their fitness goals by offering positive encouragement and an enjoyable, non-competitive environment.

  • Complete all administrative work completely and on time. This includes, but is not limited to, monthly availability, address/phone number changes, accurate class attendance numbers, and any additional requests.

  • Respond within 24 hours to all time-sensitive email, text, and/or phone requests from team leaders and fellow instructors.

  • Follow the department procedures for finding qualified substitutions and try to minimize the use of subs (See the Group Fitness Team Handbook for details).

  • Inform the GFM of any equipment needs or malfunctions.

  • Wear appropriate attire in order to present a positive, professional, fit, and healthy image.

  • Perform other duties as reasonably assigned.

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