Front Office Scheduler/Receptionist New Horizon Therapy New Horizon Therapy

Front Office Scheduler/Receptionist Responsibilities:

New Horizon Therapy is looking for a full-time front office/receptionist who is patient focused, customer service oriented, and enjoys working with kids. Applicants must have strong communication skills, be reliable, good multi-tasking ability, self-motivated, trustworthy and enjoy being part of a team. Applicants with a customer service and/or call center background are encouraged to apply. Healthcare experience is a plus, but not required. Job duties include, but not limited to:

  • Scheduling of patients speech and/or occupational therapy appointments
  • Answer incoming calls
  • Managing referrals and getting them scheduled
  • Managing patient intake paperwork and communicating with referral source
  • Creating patient files, scheduling patients, answering phones, faxing, filing
  • Taking copayments
  • Attention to detail as it pertains to incoming patient names and date of birth when necessary
  • Some knowledge of speech and occupational therapy
  • Keeping the office stocked and organized as needed
  • Insurance verification, contacting families to overview coverage of services
  • Other general office duties as assigned by the clinic’s needs


· Professional and pleasant attitude.

· Ability to solve problems, prioritize and multi-task in a deadline driven environment.

· Ability to make independent decisions regarding matters of significance.

· Work with little to no supervision.

· Able to work in a team environment and interact positively with team members.

· Goal oriented, with excellent time management and organizational skills.

· Excellent interpersonal skills, with ability to interact effectively and work efficiently with people at all levels in an organization.

· Excellent verbal & written communication skills.

· Ability to keep sensitive information confidential.

Job Types: Full-time, Part-time

Pay: $13.00 – $15.00 per hour


  • 8 hour shift
  • Monday to Friday


  • High school or equivalent (Preferred)


  • Customer Service: 1 year (Preferred)
  • Computer Skills: 1 year (Preferred)

Work Location:

  • One location


  • Medical

Ergonomic Workspace:

  • Yes

Administrative Duties:

  • Scheduling
  • Stocking supplies
  • Sorting and sending mail
  • Answering and routing phone calls
  • Greeting visitors

Financial Duties:

  • Processing payments

This Job Is Ideal for Someone Who Is:

  • Dependable — more reliable than spontaneous
  • People-oriented — enjoys interacting with people and working on group projects
  • Adaptable/flexible — enjoys doing work that requires frequent shifts in direction
  • Detail-oriented — would rather focus on the details of work than the bigger picture
  • Achievement-oriented — enjoys taking on challenges, even if they might fail
  • Autonomous/Independent — enjoys working with little direction
  • Innovative — prefers working in unconventional ways or on tasks that require creativity

Company's website:


Benefit Conditions:

  • Only full-time employees eligible

Work Remotely:

  • No

COVID-19 Precaution(s):

  • Personal protective equipment provided or required
  • Plastic shield at work stations
  • Temperature screenings
  • Social distancing guidelines in place
  • Sanitizing, disinfecting, or cleaning procedures in place

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