Home / Jobs / Front of House Supervisor – Olympia, WA 98513

Front of House Supervisor – Olympia, WA 98513

Description:
POSITION OBJECTIVE: To Supervise the Front of House Operations in Deli-Seafood-Buffet and Grille while maintaining and continuing to develop an environment that creates excitement and an incredible experience for both our team members and guest.

Our Mission: To enhance continued economic viability and quality of life for the Nisqually Indian Tribe, our Team Members, and the neighboring communities.

Our Vision: Creating incredible experiences

Our Core Values: Integrity, Communication, Accountability, Respect, Teamwork.

Job Summary: Perform Supervisory and administrative functions in accordance with policies and procedures. Responsibly to organize, direct and coordinate the Term Members in the different venues.

JOB SUMMARY: Perform Supervisory and administrative functions in accordance with policies and procedures. Responsible to organize, direct and coordinate the Team Members in the different venues.

ESSENTIAL FUNCTIONS OF THE JOB:

  • Supervise the FOH food venues during assigned shift.
  • Ensure department complies with all regulations regarding health and safety for team members and guests.
  • Handle guest and team member disputes in a timely manner.
  • Function as a “hands on” shift supervisor.
  • Responsible for the training and development of the FOH team members.
  • Communicate all guest service hurdles.
  • Ensure all policies and procedures are being followed
  • Work with Restaurant Manager and F&B Purchaser (If needed) to order established par lists.
  • Coordinate daily service with Restaurant Manager, Executive Chef, Sous Chefs and Beverage Operations.
  • Perform pre-shift huddles.
  • Ensure that the high quality of service, food presentation, cleanliness and guest service standards are being met in all restaurants.
  • Responsible for team member coaching, counselling and administering disciplinary actions in a consistent and timely manner.
  • Complete administrative tasks and daily shift reports.
  • Maintain a positive and professional approach with team members and guests.
  • Plan and prepare schedules and coordinate daily assignments and activities of team members to meet the needs of the restaurants.
  • Perform team member evaluations.
  • Knowledge of casino promotions.
  • Perform other duties as assigned.

Requirements:
QUALIFICATIONS

Required skills and knowledge:

  • High school diploma or GED certificate.
  • College-level or accredited training course(s) in related fields of business management, accounting and/ or culinary studies.
  • 3 years of high volume restaurant supervisory experience.
  • Excellent verbal and written communication skills.
  • Excellent guest service skills
  • Experience in decision making
  • Experience in problem solving
  • Food Handler permit.
  • Class 12 Mixologist permit.
  • Basic math skills.
  • Basic computer knowledge.
  • Knowledge and experience using a P.O.S. system.
  • Ability to multi-task, work efficiently, and in a consistent manner.
  • Serve Safe certified or the ability to become certified within 90 days of start date.
  • Pass NRWC pre-employment testing.
  • Ability to work all shifts including weekends and holidays.
  • Ability to obtain a Class III Gaming License.

Preferred skills and knowledge:

  • 5 years of supervisory experience in a multi-venue restaurant facility and or casino operation.
  • 2 years of high volume restaurant management experience.
  • A.A. Degree in culinary studies, business arts and accounting.

PHYSICAL REQUIREMENTS:

  • Ability to bend, reach, push, pull, squat and lift up to 50 pounds.
  • Ability to stand and/or walk for assigned shift.
  • Ability to reach with hands and arms.
  • Manual and finger dexterity for operation of personal computer and routine paperwork.
  • Ability to tolerate a noisy, smoke-filled environment.

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