Come explore what Kiawah Island Golf Resort has to offer you! Kiawah Island Golf Resort (KIGR) is located only forty minutes from historical Charleston, South Carolina. KIGR offers over ten miles of pristine beach, a world-renowned collection of five championship golf courses, including The Ocean Course, host of the 2021 PGA Championship. You can experience an internationally top-ranking tennis center, award-winning recreational activities, a diverse variety of dining and culinary options, luxurious accommodations, including the Forbes Five-Star and AAA Five-Diamond Hotel & Spa, The Sanctuary, and one of the largest villa and home rental programs in the country, referred to as the ‘Villa Resort’. We pride ourselves on offering our team members continual education, training, and an opportunity for advancement and professional growth. Each of our talented and skilled employees strive for our goal to be recognized as the best resort in the world. We are committed to providing our guests with caring, gracious service in the traditions of genuine southern hospitality. Come join the Kiawah Island Golf Resort team!

Training Objectives

• Develop and demonstrate skills and services required to be a functional member of the Food & Beverage team at a Five Star level, through assigned line-level roles within the Division

• Enhance and present theoretical knowledge of hospitality business exercises, through scheduled classes and training initiatives on a regular basis
• Engage and maintain a Mentor-Trainee relationship, to learn the company culture, expectations and norms of an F&B Manager at the Five Star level
• Develop an initiative to seek out and execute tasks to further education on a proactive basis, using effective time management, resort resources and relationships

Trainee Eligibility

• Trainees must be at least 18 years old

• Trainees must be in excellent academic standing
• Trainees must be able to provide at least three employment references
• Trainees must be able to articulate future career goals and objectives, which are in alignment with the market segment, company culture and mission statement of The Sanctuary at Kiawah Island Golf Resort
• Trainees must be able to demonstrate two years’ work experience or educational background in the hospitality field
• Trainees must have excellent verbal and written English language skills
• Trainees must have either a round-trip air ticket or sufficient funds for return airfare to their home country
• Trainees must be proficient in, or capable of quickly learning, basic software and equipment functions
• Trainees must be willing and physically able to perform manual labor positions for durations and intensities consistent with expectations for all F&B employees

About The Sanctuary at Kiawah Island Golf Resort

Seventeen years ago, Kiawah Island Golf Resort opened the doors of The Sanctuary, a luxury, oceanfront, 255-room hotel, dedicated to providing the highest level of guest service and satisfaction. Within those twelve years, The Sanctuary has achieved recognition as being among the finest hotels in the United States, having been awarded both the Forbes Five Star and AAA Five Diamond awards. The Hotel includes two year-round dining rooms, both overlooking the beautiful waters of the Atlantic Ocean, plus a full service poolside grill during season and, of course, private in-room dining through the Hotel’s Room Service Department. Guests of The Sanctuary also have access to one of very few Spas in the United States that hold the Forbes Five Star award. In addition, the Hotel offers over 16,000 square feet of beautifully appointed banquet space, with spacious, sweeping lawns as added venue options. The Lobby Bar, which is one of the highest scoring Five Star lounges in Forbes’ rating history, affords ocean views, a full assortment of beverages and casual dining opportunities. Guests can also choose to stay in the Hotel’s Club Level, where they are pampered with continuous food & beverage service, plus the assistance of a personal concierge throughout the day.

Kiawah Island Golf Resort offers guests of The Sanctuary a multitude of additional amenities, including ten miles of wide, immaculate, ocean beach on which one might walk or cycle for hours without interruption. Soothing by day, utterly romantic by night, the beach is complemented by the island’s river, meandering lagoons and pristine marshlands, closing each sun-washed day safe beneath its own star-studded southern sky. There are also five nationally ranked golf courses, including The Ocean Course, host of the 2012 PGA Championship and 2021 PGA Championship. Two tennis centers, the largest Recreation Department of any resort in the United States, plus additional dining opportunities and banquet venues in three full service clubhouses, afford guests unlimited opportunities for enjoyment.

Summary

The Sanctuary Food & Beverage Department Manager in Training Program (MIT Program) is designed for long term Food & Beverage Management personnel. Potential candidates for this MIT position are those with prior Food & Beverage experience as well as recent Hospitality School students that also have prior experience. This position is designed to have the flexibility of learning various departments from a supervisory standpoint which will prepare them to become an Assistant Manager within the Food & Beverage within 18-28 months. Responsibilities: MIT will work for one of the following departments at a supervisory level based on the needs of the Food & Beverage at the time of their start date. The goal of the MIT in each department is to become experts in the line level competencies of each position in that department and absorb the basic operational standards. MIT will become experts in their area so they are able to coach and train individuals in that department. After completion, MIT will be able to apply for an open Assistant Manager position. The following are the departments the MIT will be placed into:

• Jasmine Porch (Three Meal, Resort Casual)

Up to 6 months – Host/Hostess – Buffet Attendant – Expediter – Server Assistant (AM and/or PM) – Supervisor

• Loggerhead Grill (Outdoor Pool & Beach Service)

Up to 6 months – Host/Hostess – Beach Attendant – Pool & Beach Server – Dining Area Server – Supervisor

• Ocean Room (Dinner Only, Fine Dining)

Up to 4 months – Host/Hostess – Food Runner – Server Assistant – Supervisor

• In-Room Dining (Room Service, Honor Bar, Ice Cream Shop)

Up to 4 months – Telephone Service Agent – Server – Honor Bar Attendant – Ice Cream Shop Attendant – Supervisor

• Banquets (Conventions, Meetings, Weddings, Events)

Up to 4 months – Steward – Set-Up – Bartender – Server – Supervisor

• Beaches and Cream

Up to 4 months – Retail Attendant – Supervisor

• Lobby Bar

Up to 4 months – Food Runner – Bartender – Supervisor

Basic Responsibilities

• Systems – Understanding Visual One, Restaurant Connect, Micros and Delphi
• Finance – Execute and track financial transactions as directed by Restaurant Manager
• Personnel – Lead the service team to a level of high service, job satisfaction, and efficiency
• Service – Ensure 100% guest satisfaction during all meal periods
• Community – Exemplify local community stewardship
• Team – Promote a team mentality within the restaurant and west-side F&B areas

Knowledge and Skills

• Must be able to understand and execute financial decisions based on a pre-determined budget and policy
• Must have extremely high level of food and beverage service knowledge
• Wine certifications, culinary certifications considered a plus
• Must obtain high level of communication skills both verbal and written
• Must be able to utilize basic computer programs as management tools
• TIPS and ServSafe certified preferred

Education and Experience

• Minimum of High School Diploma, prefer college degree in hospitality.

• Two or more years in the food and beverage industry
• Experience at a luxury property preferred

Essential Physical Requirements

• 85% standing, walking, working in high stress environment of the restaurant
• 15% sedentary, meeting, working on computers
• Must be able to lift and carry up to 30 pounds across medium-long distances

Training Objectives

• Resort Orientation
• Hotel Orientation
• KIGR Essentials
• Delivering Dynamic Presentations
• CPR
• Train the Trainer: 1st year
• KIGR Leadership Course: 2nd year