The Financial Counselor assists patients and family members in financial interactions related to their health care expenses. By establishing relationships, they serve as a patient advocate and educator in order to assist in navigating through available resources to fund their health care expenses. The Financial Counselor works closely with clinical providers (i.e. physicians, case managers, executive administrators) to provide financial guidance that will support the clinical needs of our patients throughout the Spectrum Health delivery system.Basic Qualifications:

Education – High School Diploma or equivalent

Experience – 2 years of experience typically gained through skills/knowledge/abilities in health care revenue cycle or equivalent, customer service, medical billing/third party payers, Microsoft Office, financial/mathematical skills, or business office experience

Licenses –

Application Counselor, Certified (CAC) 60 Days

Preferred Qualifications:
Education – Associate’s Degree or equivalent in customer service, health services, health care administration, information technology, business or accounting

Spectrum Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, sexual orientation, veteran status, or any other legally protected category.


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