Within the Division of the Office of Student Finance, the ADP Financial Aid Advisor (FAA) is responsible for working with all online and satellite students as it relates to the tuition process for Post University. This position coordinates the different payment options to ensure that student tuition obligations are being met. The ADP Financial Aid Advisor will provide excellent customer service to students in a proactive manner and utilize problem-solving skills to work with students to promote success and retention. The Financial Aid Advisor is also responsible for all financial aid administrative tasks related to online and satellite students; including but not limited to: analyzing eligibility, awarding, file verification preparation, document tracking, ISIR review, file organization and auditing, and all other non-counseling financial aid processing tasks. Under general supervision, the Financial Aid Advisor compiles data for and assesses student eligibility for awarding and related services; reconciles accounts as related to student eligibility and disbursement, and troubleshoots to provide resolution to ensure tuition obligations are being met. The Financial Aid Advisor will work in a proactive manner and utilize problem-solving skills to promote success through enrollment and retention while maintaining compliance with all internal and federal financial aid policy and procedural information. Internal customer service is extensive and time-sensitive.
- Effectively communicate/explain all available payment options and necessary steps of the Financial Aid Application Process, student responsibilities and general affordability question expectations for all New Students.
- Provide outstanding customer service to both internal and external customers.
- Extensively provide student focused, solution oriented communication and support to ensure all students are comfortable and sufficiently informed/prepared.
- Possess basic understanding of federal student aid process such as FAFSA processing, federal Stafford and plus loan, entrance and exit requirements, verification process and awarding, as well as government policies, procedures, regulations and laws.
- Works closely with various departments, such as admissions, student accounts, registrars and advising in order to assist students with their tuition obligations.
- Promptly respond to all student questions, concerns and needs regarding the tuition process within established timeframe.
- Follow up with student and/or internal departments to ensure the established payment methods are finalized.
- Perform data entry of student’s financial aid information and all comments in our databases as it relates to student’s current status to ensure full and proper documentation.
- Responsible for collection of complete and accurate documents to ensure each student file contains all necessary documentation as outlined by established guidelines.
- Counsels students with high balance or delinquent accounts and determines if additional financing is needed and how it can be obtained.
- Participates in student registration activities and development activities designed to promote student awareness, retention and success.
- Uses a database and a variety of computer software to maintain and monitor confidential and other student records and files.
- Attend financial aid training activities as appropriate.
- Performs other related duties as assigned.
- Ensure accuracy of all student files and resolve any conflicting data. Review of data should include but is not limited to review federal income tax returns and verify the data against financial aid applications; proper award and EFC calculation and adjust financial aid awards as necessary
- Create and maintain student financial aid files. Audit all files upon completion of award cycle. Responsible for ensuring each student file is complete and contains all necessary documentation including most recent ISIR, correct award letter, and entrance counseling as outlined by established guidelines.
- Audit data at the end of each period of enrollment to ensure continued eligibility, monitor satisfactory academic progress, identify and adjust for any changes in awarding and to ensure continued compliance to policies such as grade level progression or withdrawals and update student financial aid records as needed.
- Basic understanding of necessary documentation required by student for professional judgment requests.
- This position requires a flexible schedule and some evening and weekend hours to meet the needs of our students. Current hours of operation are Monday – Thursday 8:00 am to 8:00 pm; Friday 8:00 am to 6:00 pm and Saturday 8:00 am to 5:00 pm
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION, EXPERIENCE, KNOWLEDGE AND SKILLS:
- Bachelor’s degree is preferred; however, an equivalent combination of education, experience or training can be substituted for the bachelor’s degree.
- Previous experience in a higher education position such as admissions, tuition planning and /or student finance preferred.
- Ability to adapt quickly to changes in rules and regulations and to stay within compliance.
- Ability to adapt quickly to internal changes to ensure continuous success of the University.
- Ability to establish and maintain positive working relationships with other employees at all levels and with diverse student populations.
- Ability to plan, organize, and implement assigned responsibilities and to work well under pressure to meet established deadlines.
- Ability to work accurately and efficiently in a high volume environment with interruptions.
- Skill in communicating respectfully, sensitively and effectively with people at various levels within an organization.
- Skill in following written instructions, formulas and guidelines to analyze data for the purpose of drawing conclusions.
- Ability to work in a team oriented, objective focused environment.
- Must have excellent PC skills and be proficient in Microsoft Office, Internet applications and database software.
- Must possess excellent oral and written communication skills.
- Ability to use tact and discretion in handling confidential information.
- Must be a self-starter with the ability to multi-task.