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Finance Support Center Associate – Columbia, MO

The University of Missouri System (UM System) serves Missouri as the state’s land-grant university and Missouri’s only public research and doctoral-level institution. It has a unique mission to advance the opportunities for success and well-being for Missouri, the nation, and the world through transformative teaching, research, innovation, engagement and inclusion.

The UM System consists of system administration and four universities: the University of Missouri-Columbia, the University of Missouri-Kansas City, the Missouri University of Science and Technology, the University of Missouri-St. Louis, and all of their component parts, including MU Health, MU Extension and UM Engagement. It is important that this broad and comprehensive organization uses data-informed approaches to make strategic decisions to achieve excellence.

Job Description:

The Finance Support Center Associate will:

  • Act as a consultant to internal and external customers regarding Supply Chain, Accounting, and Budget processes and related systems
  • Assist with the administration of the Corporate Card and eProcurement Programs
  • Work with PaymentNet and/or Hyperion
  • Actively work as part of a customer service oriented call center team, logging calls, providing resolution when able, and escalating when necessary
  • Analyze call ticket information and develop resolution plans for addressing repeat issues
  • Assist eCommerce Coordinator with the administration of Corporate Card products and assist multiple PeopleSoft Functional Leads with Finance modules, and act as a consultant to end users (both internal and external) regarding Finance related systems, policies and procedures
  • Utilize functional skills while helping to maintain finance related systems and processes, including but not limited to PeopleSoft Financials, Web Applications, Hyperion and PaymentNet
  • Advise and support managers in system implementations and administration. This includes complex testing of systems and processes during patches, upgrades, and new installations, and providing feedback to functional leads.
  • Run system reports on a regular basis identifying issues and follow-up with customers to resolve errors.
  • Manage the bidder registration process and communicate with vendors on a regular basis.

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