Field Operations Director State of New Mexico State of New Mexico 291 reviews


$25.95 – $45.15 Hourly

$53,976 – $93,918 Annually

This position is a Pay Band 85

Why does the job exist?

The Field Operations Director provides administrative support to a region of the state field program including multiple offices which entails oversight of operations, budget management, personnel management, and organizational development. This position is critical to ensuring compliance with state and federal policies and reports directly to the unit Deputy Director.

How does it get done?

Analyze information from a variety of sources to determine area rehabilitation needs, demographic trends, key factors affecting rehabilitation outcomes and services, and availability of resources. Develop policies and procedures as needed in accordance with federal laws and state statutes in order to facilitate rehabilitation services. Analyze and monitor case service expenditures and take corrective action on in appropriate spending patterns. Take appropriate action to address issues involved in client complaints in a timely manner. Review and approve the administrative budget annually. Conduct quarterly reviews to determine adequacy of funds and staff resources as needed to maintain essential program operations. Monitor and direct outreach, the development of Individual Plans for Employment and job placement activities in order to successfully rehabilitate an average of 27-29 clients per caseload. Monitor the provision of vocational guidance and counseling and employment services in order to achieve a 75-79% competitive employment rate on successful closures. Effectively collaborate with service providers and monitor and direct timely follow along and essential services .

Provide training and guidance to Program Managers and staff to assure compliance with agency policies and Manual of Operating Procedures (MOP), which results in an overall average area compliance score of 85-89% as per policies. Evaluate the performance of the Program Managers and review area evaluations to assure compliance with DVR policy as rated by the Deputy Director. Coordinate Inter/Intra Agency activities and Manage Projects to represent the Agency/RSU and to most effectively and efficiently operate as an agency field services program. Represent the agency on Workforce Development Board by effectively collaborating with other board partners in the development & implementation of required activities as defined in WIOA. Assist in development and management of cooperative agreements with other entities as assigned, related to implementation of WIOA requirements. Effectiveness to be rated by Deputy Director based on participation and quality of outcomes. Develop and manage agency initiatives as assigned to assure optimal and effective implementation. Effectiveness to be rated by Deputy Director.

Who are the customers?

People with disabilities, NM DVR staff and NM DVR partner agencies and the general public.

Ideal Candidate

The Ideal Candidate will possess the following:
Master's degree in rehabilitation counseling or related field.
Five year's experience in working with Individuals with disabilities.
Five year's experience in management.
Three year's experience in case management.
Three year's experience in counseling.

Minimum Qualification

A Bachelor's Degree in any field of study from an accredited college or university and eight (8) years of professional level experience with a light strategic impact directly related to the purpose of the position defined by the agency at the time of recruitment. Substitutions Apply. See Substitution Table below. A hiring agency will designate a portion of the required experience to include management, supervisory and/or specialized experience. Any required licensure, certification or registration shall be defined at the time of recruitment and will be in addition to the above requirements.

Substitution Table

These combinations of education and experience qualify you for the position:


High School Diploma or Equivalent
12 years of experience

Associate's degree
10 years of experience

Bachelor's degree
8 years of experience

Master's degree
6 years of experience

PhD degree
4 years of experience

  • Education and years of experience must be related to the purpose of the position.
  • If Minimum Qualification requires a specific number of "semester hours" in a field (e.g. 6 semester hours in Accounting), applicants MUST have those semester hours in order to meet the minimum qualifications. No substitutions apply for semester hours.

Employment Requirements

Must be eligible for Level One K – 12 Rehabilitation Counselor License not later than two years after employment in this position. Must possess and maintain a valid Driver's License and possess, maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification within Six (6) months of date of hire as a condition of continues employment. Regular travel is required within service territory, including occasional overnight travel.

Working Conditions

Computer, tablet and general office equipment, exposure to Visual/Video Display terminal and computer and telephone usage. Must operate a state vehicle occasionally locally, within the state and occasionally out of state. Regular travel is required within service territory, including occasional overnight travel. Must have the ability to lift 20 lbs.

Supplemental Information


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Agency Contact Information: Michael O'Brien, 505.383.6667 Email

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

This position is not covered by a collective bargaining agreement.

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