Field Dispatcher JAMES RIVER EQUIPMENT JAMES RIVER EQUIPMENT 40 reviews

The purpose of the Field Dispatcher is to maintain field service activity by assigning and dispatching field service technicians, managing field service repairs and managing preventative maintenance service, Branch and Service Department data entry, perform administrative tasks and complete service entries.

Job Duties:
scheduling/dispatching field technicians for equipment repair and maintenance

answering phone calls directed to the service department

coordinating and prioritize service repair with customers

troubleshoot and assign appropriate technician for the repairs per assessment of the situation

coordinating service repair with internal departments

Qualifications:
must be able to fulfill essential job functions in a consistent state of alertness and safe manner

minimum 2 years' experience in dispatch and service administration in same or related field

outstanding customer relations skills

strong written and verbal communication skills with ability to sell at all customer levels

strong administrative, clerical, and information technology skills

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