The purpose of the Field Dispatcher is to maintain field service activity by assigning and dispatching field service technicians, managing field service repairs and managing preventative maintenance service, Branch and Service Department data entry, perform administrative tasks and complete service entries.
Job Duties:
scheduling/dispatching field technicians for equipment repair and maintenance
answering phone calls directed to the service department
coordinating and prioritize service repair with customers
troubleshoot and assign appropriate technician for the repairs per assessment of the situation
coordinating service repair with internal departments
Qualifications:
must be able to fulfill essential job functions in a consistent state of alertness and safe manner
minimum 2 years' experience in dispatch and service administration in same or related field
outstanding customer relations skills
strong written and verbal communication skills with ability to sell at all customer levels
strong administrative, clerical, and information technology skills
