Executive Assistant (MGM Springfield) MGM Resorts International MGM Resorts International 2,032 reviews


Springfield, Massachusetts


It is the primary responsibility of the Sr. Executive Assistant is to provide high-level administrative support. This includes planning and scheduling meetings and appointments, organizing and maintaining paper and electronic files; managing special projects; conducting research; and collecting information by using the telephone, mail services, websites, and email. All duties are performed in accordance with department guest service standards and MGM Resorts International policies, practices and procedures.


  • Provide work direction to less experienced Executive Assistants and provide effective and comprehensive support to department head
  • Provide general office support to all team members on an as needed basis and perform related duties as required and assist in a variety of office operations; perform special projects and assignments as required
  • Type documents to include correspondence, presentations, forms, reports, etc.
  • Schedule meetings and conference calls; organize detailed international and domestic travel ranging from air and hotel reservations to passport and visa applications
  • Handle situations where independent judgment is exercised, thereby relieving the Executive of extraneous matter; screen incoming calls and either assist caller when appropriate, forward calls that can be handled by others
  • Maintain confidential files and honor the integrity of all information
  • Manage and prioritize heavy volume of e-mails including archiving and retrieval
  • Reconcile expenses and submit reimbursable items for processing
  • Update and maintain Executive’s business associate contact details and arrange Executive‘s business associate’s hotel, restaurant, and airline reservations
  • Perform other job-related duties as requested


  • Working knowledge of Cliqbook/Concur travel system and Infor Expense Management system
  • Able to effectively communicate in English, in both written and verbal forms
  • Ability to to make sound decisions immediately without supervision
  • Ability to multi-task and work well in a fast paced, team-oriented environment
  • Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
  • Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
  • Effective listening abilities with strong judgment skills
  • Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts


  • High school diploma or equivalent
  • Two (2) years of Executive Assistant or Administrative experience
  • Work varied shifts, to include weekends and holidays


  • Experience working in a similar resort setting

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