Eligibility Specialist – New York, NY 10036

Intake & Eligibility Specialist

ABOUT US: – We believe that everyone deserves a home!

In 1990, a small group of people came together to bring to scale a new model of housing for people who were experiencing or at risk of homelessness – permanent supportive housing. The result was Breaking Ground’s Times Square residence.

Nearly 30 years later, the Times Square remains the largest supportive residence in the country, and thousands of people have been able to escape or avoid life on the streets by finding a home in one of its 652 apartments.

Today, Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. Supportive housing – affordable housing paired with wraparound services designed to help people maintain their homes for the long-term – is widely recognized as a proven and cost-effective solution to chronic homelessness.

But we didn’t stop at providing housing. Breaking Ground’s programs and services help people experiencing street homelessness – especially those who have been on the streets the longest – to come indoors. Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home.

The Intake & Eligibility Specialist is responsible for screening applicants for both Breaking Ground’s supportive housing apartments and affordable housing that is managed by Breaking Ground and for profit developers. S/he will work directly with low-income and special needs applicants and pair them with available units. S/he will conduct all job related duties in compliance with LIHTC guidelines, other housing contracts and equal housing opportunity laws.


  • Prepare/Send/Track Interview Invite letters to eligible applicants
  • Schedule and conduct applicant Interviews
  • Facilitate collection and submission of required applicant documents, Request and/or Collect Required Documents (Contact applicants to update documents as needed)
  • Perform credit/criminal background checks, determine initial eligibility of applicants and send initial eligible and ineligible letters to applicants
  • Request & review initial verifications of applicants’ housing/income/assets (applicants & 3rd parties)
  • Assemble File for transfer to Leasing Specialist
  • Perform other related duties as assigned (e.g. unit showings, lease signings, reporting, administrative tasks, prepare subsidy packets etc.)


  • Two (2) years of comparable work experience in supportive housing, property management, social services or a closely related field.
  • Experience and/or commitment to working with low income populations. Working knowledge of Low Income Housing Tax Credits and Section 8.
  • Detail oriented and organized. Flexibility, creativity and initiative to work both independently and as part of a team.
  • Superior writing and analytical skills. Ability to interact effectively with applicants, tenants and with all levels of staff and management.
  • Bachelor’s degree or equivalent experience
  • Proficiency in Microsoft Office – including Word, Excel, Access, and Outlook.

Breaking Ground’s leasing staff operates under aggressive benchmarks/goals. In addition, variations in turnover of units create an environment that is fast-paced and challenging. Staff is called upon to make decisions based on facts not emotions which can be difficult given the needs of the applicant pool.

Job Type: Full-time


  • Microsoft Office: 1 year (Preferred)
  • Excel: 1 year (Preferred)
  • Microsoft Word: 1 year (Preferred)
  • Analysis Skills: 1 year (Preferred)
  • Microsoft Access: 1 year (Preferred)

Work Location:

Benefits offered:

  • Health insurance
  • Dental insurance
  • Healthcare spending or reimbursement accounts such as HSAs or FSAs
  • Retirement benefits or accounts

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