DMV Driver Licensing Quality Assurance Supervisor – Manassas, VA

THIS POSITION IS ONLY AVAILABLE TO ACTIVE DMV EMPLOYEES OR STATE EMPLOYEES THAT HAVE BEEN LAID OFF AND POSSESS AN ACTIVE BLUE OR YELLOW CARD.
Manassas CSC will be the Central location for this position.
This position functions as a Driver Licensing Quality Assurance Supervisor. Incumbent is the subject matter expert in regard to driver testing and licensing. Incumbent is also responsible for management of a staff of driver licensing specialists. Conducts performance audits of all DMV employees involved in various levels of driver licensing and conducts performance evaluation of driver licensing specialists. Ensures that DMV field employees, third party testers, commercial driver training schools and driver improvement clinics receive the initial certification and re-certification of credentials. Incumbent is responsible for scheduling and administration of commercial driver licensing pre-trip and road skills, testing and bioptic telescopic lens testing, and for scheduling and administration of all third party tester, commercial driver training school and driver improvement clinic audits. Position provides technical training both within and outside DMV for the purpose of preparing all individuals involved in driver licensing to properly administer Virginia’s driver licensing program. Directly provides instruction in driver and commercial driver testing and licensing, ensuring quality and state and federal standardization in the Virginia DMV driver licensing program. Maintains current, up-to-date knowledge of state and federal laws and regulations relating to driver licensing and proficiency in CSC operations. Responsible for developing and expanding the technical career skills of DMV field employees.

Minimum Qualifications

Working knowledge of test administration principles, adult education principles and the design/evaluation of training programs and instructional strategies. Working knowledge of supervisory practices and principles and of human resources management. Working knowledge of the Virginia Motor Vehicle Code; of DMV Customer Service Center operations and procedures and of computer concepts. Considerable knowledge of automotive components and federal regulations as they relate to commercial driver licensing. Working skill in basic keyboarding. Skill in the operation of a motor vehicle. Demonstrated ability to perform pre-trip inspections and road skills tests, meet the physical demands of commercial vehicle inspection and testing and to identify and explain the purpose of a variety of automotive components. Demonstrated ability to effectively communicate orally and in writing; to understand, interpret, explain and apply complex written material such as laws, rules, policies and procedures and to adapt to frequent statute, policy and procedural changes; to analyze records, files and other documents to reach logical and legal conclusions. Demonstrated ability to develop and conduct training modules and to train others in their work; to accurately perform arithmetical computations and to balance and reconcile a cash drawer; to communicate in an effective, tactful and courteous manner which projects concern for both the client’s welfare and the public image of the agency; to establish effective working relationships and work cooperatively with others both internal and external to the agency. A standard work schedule is 5 days a week and ½ day on Saturday. Hours and schedules may fluctuate. Frequent travel is required. Possession of a valid Virginia driver license and a driving record which reflects a sense of responsibility for highway safety and concern for the law. Possession of a Class A Commercial Driver’s License is preferred however, applicant will be considered if they hold a Commercial Examiner Certification and/or have experience in pre-trip inspection and road skills testing of commercial drivers and be willing and able to obtain a Class A Commercial Driver’s License. Ability to successfully obtain the AAMVA Commercial Examiner Certification and Virginia Third Party Tester, Commercial Driver Training School and Driver Improvement Clinic Audit Certification.

Preferred Qualifications

Preferred-Class A CDL

Special Requirements

Applicants must consent to driver history and background checks. Finger print based criminal history is required of selected applicant.

Special Instructions to Applicants

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