Dispatcher & Service Coordinator BAS BAS 34 reviews

Legal Entity

BAS


Job Description


CoolSys is the parent company of market-leading operating businesses that provide a full spectrum of best-in-class service experiences and solutions to the retail, commercial, and industrial refrigeration and HVAC industries. Our valued and dedicated employees are at the heart of our continued growth and success. We invite you to be part of that growth!

Building Air Services (BAS), a CoolSys company, is one of the largest and fastest growing full-service providers of HVAC installation, maintenance, and repair. We are proud to be the choice of many Fortune 100 and 500 companies.

We’re seeking a Dispatcher/Service Coordinator.

Position Summary:
The Dispatcher/Service Coordinator is responsible for providing detailed customer updates, coordinating service work, and communicating with technicians and supervisors. The Dispatcher/Service Coordinator must possess excellent computer, organization, and customer service skills.

Responsibilities:

  • Receive and dispatch service calls and inform the manager of current schedules and any changes made to the schedule.

  • Monitor GPS tracking system and technician’s workload throughout the day.

  • Provide updates via customer portals.

  • Contact customers to schedule service and maintenance calls.

  • Answer customer inquiries in a timely manner.

  • Organize on-call schedule for technicians.

  • Perform other job-related duties as assigned.

Requirements:

  • 1+ years of previous experience as a Dispatcher is preferred.

  • Relevant industry experience in HVAC, plumbing, or construction is preferred.

  • High school diploma or equivalent.

  • Strong communication and customer service skills.

  • Solid working knowledge of Microsoft Excel and ability to learn new software.

  • Able to work in a fast-paced environment and multitask with strong attention to detail.

Benefits:

  • Medical, Dental, Vision and Prescription coverage

  • Paid vacation and holidays

  • 401(K) Company match

  • Life insurance, AD&D and long-term disability

Building Air Services (BAS) is an EOE/M/F/Vet/Disability employer.


Employment Type

Regular


Location City

Pinellas Park

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