Dispatcher/CSR East Coast Mechanical, Inc. (ECM) East Coast Mechanical, Inc. (ECM) 3 reviews

For more than 30 years, ECM has been helping home and business owners with their appliance, plumbing, and air conditioning needs. ECM services customers in Broward, Palm Beach, and between Martin and St Lucie Counties with over 130 fully equipped trucks. We are the leader in home warranty service and A/C sales generating more than 30 million in revenue.

Join a Winning Team!

ECM has an immediate opening for an experienced Dispatcher/CSR.

A successful candidate will be responsible for:

  • Provide support to our Field Technicians by tracking and monitoring their daily productivity
  • Communicate scheduling changes as necessary to the technicians
  • Data entry — code out of time/parts used by techs
  • Reschedule calls — must be professional and pleasant to our customers

Position requirements:

  • Palm Beach County residents only
  • Minimum of 3-5+ years high volume dispatch/scheduling/customer service experience required (will train for dispatch if only customer service experience)
  • Must be able to work an 8 hour shift daily, Monday – Friday between hours 10am-7pm and rotating Saturdays 8am-5pm
  • Clear, concise and professional verbal communication skills
  • Strong ability to multi-task and handle pressure
  • Ability to multitask and be detail oriented
  • Work in a team environment and have a great attitude
  • Knowledge of local tri-county geographical area
  • Computer literate w/ strong data entry skills
  • Ability to sit for long periods of time as this position requires data entry
  • A/C, Plumbing and Appliance background is a PLUS
  • Bilingual (English/Spanish) is a plus

We offer:

  • Competitive compensation
  • Weekly payroll
  • Paid training
  • Career advancement opportunities
  • Benefits including: Medical, Dental, Vision, Life, STD, LTD, Paid Vacation/Holidays, Paid Sick/Personal, 401(k) w/company match.

Additional information:

  • All candidates must successfully complete a background check, reference check and drug testing.
  • East Coast Mechanical is an Equal Opportunity Employer and supports a drug-free workplace.

For immediate consideration, please apply in person, email, fax or call:

Address: 1500 N. High Ridge Road, Boynton Beach, FL 33426

Fax: 561-383-1133, Phone: 561-586-3739 ext. 1018

EOE/DFWP

Job Type: Full-time

Pay: $15.00 – $18.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Day shift
  • Monday to Friday
  • Overtime
  • Weekends

Ability to Commute/Relocate:

  • Boynton Beach, FL (Required)

Experience:

  • Dispatching: 3 years (Required)

Work Location:

  • One location

Communication method(s) used:

  • Email
  • Phone

Job Duties:

  • Answer incoming customer inquiries
  • Collaborate with management teams to stay updated on new products, services, and policies
  • Record customer information within our customer service database
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company's customer service policies
  • Other duties as requested

This Company Describes Its Culture as:

  • Detail-oriented — quality and precision-focused
  • Aggressive — competitive and growth-oriented
  • Outcome-oriented — results-focused with strong performance culture
  • Stable — traditional, stable, strong processes
  • People-oriented — supportive and fairness-focused
  • Team-oriented — cooperative and collaborative

This Job Is:

  • Open to applicants who do not have a college diploma

Benefit Conditions:

  • Waiting period may apply
  • Only full-time employees eligible

Work Remotely:

  • No

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