- Position location open. To be based within a jurisdiction (country or US State) where WVI is registered to operate.
PURPOSE OF POSITION:
World Vision’s global strategy ‘Our Promise’ sets a bold agenda for change to deepen our commitment to the world’s most vulnerable children. Over the past 3 years we have made strong progress towards this goal however we now recognise the need to accelerate efforts to build digital capability across the organisation.
In order to bring about the global changes necessary, the WVI President and CEO recently established a new Digital Innovation Team (DIGIT) to define a vision for World Vision’s future digital state, find and accelerate projects that take us towards that future state; and create new capabilities addressing opportunities which fall outside the scope of other World Vision entities and teams. To support DIGIT in its mission, a new Digital Transformation Leader & Data role has been created to partner with the best digital minds from across the organization, align the organisation to a single vision of a digital future and oversee a portfolio of projects that will help us achieve break through solutions in the following areas:
Digital for Field Impact • Leveraging disruptive opportunities to solve problems in new ways, achieving greater reach or deeper impact and using human-centred design approaches to enrich beneficiary/partner interactions with World Vision empowering them to be active participants in their development journey.
Digital for In Market Delivery • Applying digital-first disciplines to ensure supporter-centric data/services are analyzed and provided in ways that are relevant to specific market segments, resonate with supporter needs and are relevant in a digital marketplace.
Digital for Demonstrating Impact • Building end-to-end capacity to adopt digital-first approaches to organizational problem solving, standardizing data architecture, simplifying data collection at all levels, harnessing AI and automation, and analysing outputs to identify and prioritize additional efforts only where they generate value in the field or market.
DIGIT’s program of work is highly visible within all ranks of World Vision as it has potential to radically transform the way it operates at a global scale. The Digital Transformation Leader represents the operational execution of DIGIT and its initiatives, influencing leaders across the Partnership to align to a single vision of our digital future, modelling new ways to execute with excellence, at pace, and drive outcomes that enable DIGIT to fulfil its vision.
Define and provide leadership to the Partnership’s vision of a digital future:
Clearly articulate a vision for World Vision’s digital future that harnesses current and near term digital innovations to transform field impact, donor experience and operational effectiveness.
Align the organization to the vision for the Digital Future, acting as a champion, credible expert and influencing senior leaders to gain buy in and support to enact difficult changes required in order to harness digital solutions in support of the Partnership’s global strategy Our Promise.
Build effective, trusting relationships with critical partners within and without the Partnership to enable digital transformation.
Provide strategic advice and guidance to the Partnership of digital possibilities, choices, trade-offs and risks.
Lead the Partnership strategy for data working closely with WV IT and other business owners to establish roles and responsibilities for best practice data management.
Provide oversight to a broad and emergent body of work required to move the Partnership closer to its digital future.
Work in Partnership with Global Marketing & Communications, the Strategy Realisation & Innovation team, Support Office partners, relevant Global teams and Field Offices to understand current use and adoption of digital approaches and identify latent capacity that is globally distributed across the Partnership.
Establish effective external relationships required to help World Vision achieve its digital future.
Establish and oversee numerous high performing, transient teams leveraging existing latent skills, dedicated staffing where possible and external partners as required.
Assure high quality outcomes from the newly formed Digital Innovation Team (DIGIT):
Ensure the DIGIT has a clearly defined working agenda and governance processes in place to delivery high quality decisions at pace that maximise the resources available.
Collaborate with internal partners to determine how DIGIT’s global reach and resources can be best used to accelerate Our Promise.
Develop a shared strategy, architecture, and roadmap to help manage key milestones in the evolution of DIGIT’s portfolio.
Track, analyze, report and assure delivery of all DIGIT portfolio outcomes.
Manage priorities of all DIGIT projects and initiatives, overseeing various operational models from dedicated scrum teams / squads through to more distributed delivery teams embedded within existing structures.
Act as the main point of contact for all business partners, stakeholders as well as the primary driver of communication regarding DIGIT activities.
Oversee the delivery of business value through various program increments.
Report back to DIGIT and other World Vision stakeholders on the overall status and heath of portfolio projects.
Responsible for the delivery of DIGIT projects:
Facilitate key decision making, prioritization and initiation of projects.
Support internal partners with business case development and project proposals.
Define and handle project delivery criteria and report on the realization of project success.
Identify and help remove blockers escalating quickly to maintain momentum.
Identify and communicate potential risks.
Drive cross capability coordination & planning with other project managers and leads.
Ensure the creation of project related artifacts and other relevant documentation such as delivery plans, technical documentation and reporting.
Partner with fellow DIGIT members, Program Managers, Project Managers, and Vendor(s) to progress the organizational digital agenda.
Demonstrate progress towards reducing the $100m cost of data collection in the field.
Develop and introduce a data strategy that supports the Partnership’s digital future:
Work with WVIT and other critical partners to establish best in class systems and processes for effective data management.
Build organizational capability required to harness data across all parts of the organization.
Working with WVIT, establish effective data architecture, infrastructure and governance to ensure Partnership data is fit for purpose and enables us to get the most value from our end-to-end data • from field impact, operational, organizational effectiveness and market analytics.
Work with the Global Impact team to accelerate the adoption and use of standard field indicators as a critical dependency for the Digital Future as defined by the DIGIT.
Identify opportunities to leverage existing datasets to develop minimum viable products in support of the broad DIGIT agenda and specific desire to transform field data collection and create new market focused fundraising / user experience products.
Drive the adoption of innovative and disruptive technologies to support World Vision’s transformation into a digital first organisation and culture:
Keep up to date with the latest digital and technology trends and understands how they can be used to further World Vision’s mission and drive organizational growth.
Build support for digital adoption by articulating and demonstrating the experiences, efficiencies, and potential benefits that digital solutions enable.
Working with the Strategy Realisation and Innovation team, harness innovation best practice from across the Partnership in support of the DIGIT agenda and desire to accelerate Our Promise by scaling high potential digital solutions.
Actively promote and drive the use of disruptive digital technologies to uplift and accelerate World Vision’s digital capability.
Advance existing technologies by innovating on their use cases, extending existing capabilities, and adapting new best practices to create increasing value.
Understand the value of technology and its capability to transform legacy processes and operating models.
Promote Agile ways of working to accelerate speed to market and drive operational efficiencies:
Actively demonstrate agile working approaches, modelling potential benefits of adopting these approaches and creating organizational demand through high quality results.
Live out new ways of working to rapidly deliver value without being held back by legacy processes or operating models.
Provide guidance and direction on the use of Agile practices to deliver and support in an effective way for all DIGIT initiatives
Iterate on processes, leading continuous improvement and adoption across the organization.
Actively work towards a culture that fosters digital innovation by championing, promoting, and adopting grassroots innovation within day-to-day work, team activities, and the organization as a whole.
Partner with People & Culture to embed digital mindsets and behaviours within routine operations and existing capability tools / frameworks.
KNOWLEDGE, SKILLS & ABILITIES:
Proven experience in a Digital Portfolio, Digital Programme or Digital Transformation role with hands on technical delivery skills.
Strategic leader with successful track record of leading digital transformation within a complex international context.
10+ years of professional experience working within digital agency/consultancy, ecommerce or IT environment.
5+ years hands-on Agile experience in advanced, large-scale agile settings applying Agile principles, practices and theory.
Experience preparing and developing executive level communications.
Knowledge of agile software development processes i.e., rapid prototyping, A/B testing, MVP development, test automation, API development, DevOps and CD/CI.
Shown ability to connect diverse individuals with different goals, facilitate productive discussion and action.
Past success in creating high performance teams, inspiring and empowering them to achieve results.
Strong working knowledge of program software (MS project, Jira).
Bachelors’ degree in Business, Computer Science or a related field.
Change management experience.
Ability to achieve results despite high levels of ambiguity.
Highly developed influencing skills and demonstrated ability to align stakeholders to an emergent plan.
Strong collaboration, listening, written and verbal communication skills, including an ability to clearly influence with key stakeholders.
Ability to work with multiple projects/product teams with challenging priorities.
Solid understanding of strategic technology-based solutions, particularly those that support wide scale digital transformation and other customer centric applications.
Can work autonomously across challenging geographical circumstances.
Ability to discern what of the vast universe of digital capability will deliver the best organisational value and outcomes.
Ability to influence organisational shifts and change at the highest level, modelling desired behaviour and achieving high quality results.
The position requires ability and willingness to travel internationally up to 50% of the time.