Device Support Analyst 2-FT-Info Services-INTEGRIS Cardiovascular Physicians – Oklahoma City, OK

Device Support Analyst 2, Full Time, Info Services, INTEGRIS Cardiovascular Physicians

Job Code: 1780

Position Summary:

The Device Support Analyst 2 is responsible for end user data processing equipment for INTEGRIS Health facilities, affiliated entities, and IT customers.

INTEGRIS Health is an Equal Opportunity/Affirmative Action Employer.

Essential Functions:

The Device Support Analyst 2 responsibilities include, but are not limited to, the following:

  • Responds to customer trouble calls as prioritized by the Device Support Analyst Team Lead

  • Reviews and recommends hardware solutions, and processes associated paperwork and/or follows assigned procedures for PCs, printers, and terminals

  • Identifies necessary spare parts and components and orders and maintains an adequate stock of spare parts in inventory

  • Arranges and schedules installation or modification with the customer

  • Provides training to the customer as needed for the installation

  • Maintains inventory, documentation, records, and reporting tools applicable to department standards

  • Follows set procedures in managing trouble tickets

  • Troubleshoots network connectivity across multiple hardware platforms including AS400


The Device Support Analyst 2 reports to the Manager Device Support and Help Desk.

Required Physical Demands (Subject to Reasonable Accommodation):

Keyboarding/Dexterity: Frequently; activity exists from 1/3 to 2/3 of the time

Standing/Walking: Constantly; activity exits up to 2/3 of the time

Strength (Lift/Carry/Push/Pull): Medium (Exerting 20 to 50 pounds of force occasionally, or 10 to 25 pounds of force constantly to move objects)

Talking (Must be able to effectively communicate verbally): Yes

Seeing: Yes

Hearing: Yes

Color Acuity (Must be able to distinguish and identify colors): No

This position may have additional or varied physical demand and/or respiratory fit test requirements. Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information.

Environmental Conditions:

When performing duties in clinical areas, potential for exposure to infections and communicable diseases, blood and body fluids. Must follow standard precautions. Works with high voltages installations and trouble shooting.

All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.

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