Device Support Analyst 2, Full Time, Info Services, INTEGRIS Cardiovascular Physicians
Job Code: 1780
Position Summary:
INTEGRIS Health is an Equal Opportunity/Affirmative Action Employer.
Essential Functions:
- Responds to customer trouble calls as prioritized by the Device Support Analyst Team Lead
- Reviews and recommends hardware solutions, and processes associated paperwork and/or follows assigned procedures for PCs, printers, and terminals
- Identifies necessary spare parts and components and orders and maintains an adequate stock of spare parts in inventory
- Arranges and schedules installation or modification with the customer
- Provides training to the customer as needed for the installation
- Maintains inventory, documentation, records, and reporting tools applicable to department standards
- Follows set procedures in managing trouble tickets
- Troubleshoots network connectivity across multiple hardware platforms including AS400
Accountability:
The Device Support Analyst 2 reports to the Manager Device Support and Help Desk.
Required Physical Demands (Subject to Reasonable Accommodation):
Keyboarding/Dexterity: Frequently; activity exists from 1/3 to 2/3 of the time
Standing/Walking: Constantly; activity exits up to 2/3 of the time
Strength (Lift/Carry/Push/Pull): Medium (Exerting 20 to 50 pounds of force occasionally, or 10 to 25 pounds of force constantly to move objects)
Talking (Must be able to effectively communicate verbally): Yes
Seeing: Yes
Hearing: Yes
Color Acuity (Must be able to distinguish and identify colors): No
This position may have additional or varied physical demand and/or respiratory fit test requirements. Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information.
Environmental Conditions:
All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.