Detention Officer City of Greer, SC City of Greer, SC

Job Description Summary

Under regular supervision, performs skilled work in supervising the activities and personnel of the Detention Center. Work involves performing the intaking, booking, providing supplies to prisoners; answering telephones and routing calls; assisting the general public, visitors, and prisoners with questions or problems; and monitoring all activities of prisoners. Employee works under stressful, high-risk conditions. Reports to the Detention Officer Sergeant. Job Responsibilities

Essential Functions:
Intakes and books prisoners into the jail, which involves completing required paperwork, obtaining photographs and fingerprints, collecting biographical information and change of information, etc.

Acts as· desk officer which includes meeting public, answering telephones, taking messages, routing calls, providing assistance in regard to warrants, taking written reports, etc.

Monitors fire alarm in jail.

Inputs various information into records managements system such as booking information, citations, and new and used served warrants.

Handles the responsibility for fingerprinting all non-arrest citizens for required jobs. Compiles statistical data for management when requested.

Receives, reviews, prepares, and/or submits a variety of reports and documents including booking sheets, medical forms, fingerprint cards, statements, commitment papers, warrants, tickets, dockets, various lists and logs, and general office correspondence.

Promotes safety and security of inmate population.

Refers to policy and procedure manuals, computer manuals, codes /laws I regulations, publications and reference texts, etc.

Utilizes various types of equipment and machinery such as radio, copier, cameras, washer and dryer, telephone, computer, alarm system, fax machine, etc.

Interacts and communicates with various groups and individuals such as other Detention Officers, arrests, Telecommunicators, and the general public.

Additional Duties:
Performs general clerical work as required, including entering and retrieving computer data, preparing reports and records, copying and filing documents, answering the telephone, etc.

Performs other related duties as required. Performance Measurement

Knowledge of Job:

thorough knowledge of the methods, policies, and procedures of the Police

Department as they pertain to the performance of duties of the Detention

Officer. Has general knowledge of the principles, practices, goals, and

programs of police administration. Has knowledge of laws and ordinances

affecting the programs and procedures for detention and jail operations. Has

considerable knowledge of booking, arresting, monitoring, and other related

subjects as applied to detention operations. Is able to work under stressful or

dangerous conditions, often involving considerable personal risk or risk to

others. Has knowledge of the structure, functions and inter-relationships of

state and local law enforcement agencies and detention facilities. Has

knowledge of up-to-date law enforcement procedures. Has knowledge of up-to-date

methods of detention and incarceration. Is able to maintain the safety and

security of the jail facility for the protection of staff, citizens and

inmates. Is able to deal effectively and professionally with unruly or violent

individuals. Has knowledge of firearms, restraining devices, automotive, radio

and other law enforcement equipment, as well as security equipment common in

detention facilities. Is skilled in the use of stun equipment and restraining

devices. Has knowledge of legal rights of accused persons and law

enforcement. Has knowledge of criminal

behavior and methods of operation. Is able to analyze problems encountered on

the job and recommend solutions. Is able to organize and present technical

information clearly and concisely to various groups and individuals. Is able to use judgment and discretion in

dealing with emergency situations, and applying new laws, detention methods and

techniques, etc. Is able to assemble

and analyze information and make written and oral reports concisely, clearly

and effectively. Is able to comprehend, interpret and apply regulations,

procedures and related information. Is able to prepare technical and other

reports. Is able to make sound, educated decisions. Is able to effectively

communicate with various types of groups and individuals such as

co-workers, supervisor, victims, prisoners, complainants, trainees, dispatchers, medical personnel, emergency medical

service, judges, magistrates, other law enforcement agencies, other City

personnel, and the general public. Is able to use judgment and discretion in

carrying out duties and responsibilities. Has the verbal ability to make

effective presentations and prepare effective reports, and the mathematical

ability to carry out needed calculations accurately and quickly. Has good

detention officer skills. Is able to react quickly and calmly in emergency

situations. Has knowledge of the occupational hazards and safety precautions of

the trade.


of Work:

high standards of accuracy in exercising duties and responsibilities. Exercises

immediate remedial action to correct any quality deficiencies that occur in

areas of responsibility. Maintains high

quality communication and interaction with internal and external entities with

whom the position interacts.

Quantity of


described Essential Functions and related assignments efficiently and

effectively in order to produce quantity of work which consistently meets

established standards and expectations.


responsibility for completing assigned work. Completes assigned work within

deadlines in accordance with directives, policy, standards and prescribed

procedures. Maintains accountability for assigned responsibilities in the

technical, human and conceptual areas.


and remains at work regularly and adheres to policies and procedures regarding

absenteeism and tardiness. Provides

adequate notice to higher management with respect to vacation time and leave


Initiative and Enthusiasm:

an enthusiastic, self-reliant and self-starting approach to meet job

responsibilities and accountabilities. Strives to anticipate work to be

accomplished, and initiates proper and acceptable action for the completion of

work with a minimum of supervision and instruction.


analytical judgment in areas of responsibility. Identifies issues or situations as they

occur and specifies decision objectives.

Identifies or assists in identifying alternative solutions to issues or

situations. Implements decisions in

accordance with prescribed and effective policies and procedures and with a

minimum of errors. Seeks expert or

experienced advice where appropriate and researches issues, situations and

alternatives before exercising judgment.


supervisory instruction and direction and strives to meet the goals and

objectives of same. Questions such

instruction and direction when clarification of results or consequences are

justified, i.e., poor communications, variance with established policies or

procedures, etc. Offers suggestions and recommendations to encourage and

improve cooperation intra- and inter-departmentally.

Relationships with


knowledge with managers, supervisors and co-workers for mutual benefit. Contributes to maintaining high morale among

all employees. Develops and maintains

cooperative and courteous relationships inter- and intra-departmentally, and

with external entities with whom the position interacts. Tactfully and effectively handles requests,

suggestions and complaints in order to establish and maintain good will. Emphasizes the importance of maintaining a

positive image.

Coordination of Work:
Plans and

organizes daily work routine.

Establishes priorities for the completion of work in accordance with

sound time-management methodology. Avoids duplication of effort. Estimates expected time of completion of

work elements and establishes a personal schedule accordingly. Attends required meetings, planning sessions

and discussions on time. Implements work activity in accordance with priorities

and estimated schedules.

Safety and Housekeeping:

to all established safety and housekeeping standards. Ensures such standards

are not violated. Knowledge, Skills and Abilities

Minimum Education and Training – High School Diploma/GED and basic computer skills. Must be able to successfully complete a three-week training class at the SC Criminal Justice Academy in Columbia which includes a physical fitness test and must be completed within one year of hire date. Must be able to work varying shifts, up to 12 hour per shift. Must be able to qualify with department issued firearm; Must have a valid state issued driver"s license. Physical Requirements

Must be physically able to

operate a variety of office machines, tools and equipment, such as a computer,

printer, copy machine, fax machine, calculator, or telephone. Tasks require the

ability to exert very moderate physical effort in light work, typically

involving some combination of stooping, kneeling, crouching and crawling, and

which may involve some lifting, carrying, pushing and/or pulling of objects and

materials of moderate weight (12-20 pounds). Requires the ability to

compare and or judge the readily observable functional, structural, or

compositional characteristics (whether similar to or divergent from obvious

standards) of data, people, or things. Requires the ability of

speaking and/or signaling people to convey or exchange pertinent and vital

information to co-workers. Includes the giving of assignments and/or directions

to subordinates and receiving direction from supervisor. Requires ability to read a

variety of maps, policy and procedure manuals, warrants, criminal records, etc.

Requires the ability to prepare reports, records, lists, etc. with proper

format, punctuation, spelling and grammar, using all parts of speech. Requires the ability to speak with and before

others with poise, voice control, and confidence. Requires the ability to

apply principles of rational systems to solve practical problems and deal with

a variety of concrete variables in situations where only limited

standardization exists; to interpret a variety of instructions furnished in

oral, written, diagrammatic or schedule form.

Requires the ability to learn and understand relatively complex

principles and techniques; to make independent judgments in absence of

supervision; to acquire knowledge of topics related to primary occupation. Must have the ability to comprehend and

interpret received information. Requires the ability to

record and deliver information, to explain procedures, to follow verbal and

written instructions. Must be able to communicate effectively and efficiently

with persons of varying educational and cultural backgrounds and in a variety of

technical and/or professional languages including law enforcement, corrections,

etc. Requires the ability to add

and subtract totals, to multiply and divide, to determine percentages and

decimals and to determine time. Must be

able to use practical applications of fractions, percentages, ratio and

proportion. Requires the ability to

inspect items for proper length, width and shape; identify degrees of

similarity or difference in shades, forms, etc.; and visually read various

information. Requires the ability to

coordinate hands and eyes using office machinery and other special equipment;

to operate motor vehicles. Requires the ability to

handle a variety of items, keyboards, office equipment, control knobs, buttons,

switches, catches, and restraining devices. etc. Must have significant levels of eye/hand/foot

coordination. Requires the ability to

differentiate colors and shades of color; requires the visual acuity to

determine depth perception, peripheral vision, inspection for small parts;

preparing and analyzing written or computer data, etc. Requires the ability to deal

with people beyond giving and receiving instructions. Must be adaptable to

performing under stress when confronted with emergency, unusual or dangerous

situations. The worker may be subject to danger or risk to a significant

degree, or to tension as a regular, consistent part of the job. Requires the ability to talk

and hear: (talking: expressing or exchanging ideas by means of spoken words;

hearing: perceiving nature of sounds by ear). Additional Information

In addition to a competitive base pay, we currently offer comprehensive benefits package that includes health, prescription, vision, dental insurance (at no cost for employee coverage based on full participation in Wellness Program), life insurance, long-term disability, vacation and sick leave, paid holidays, tuition reimbursement, FSA, EAP, Education Incentive Pay, and a defined benefit retirement plan (South Carolina Police Officers' Retirement System). Disclaimer

This job description is

not an

employment agreement or

contract. Management has the exclusive right to alter this job description at

any time without notice.

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