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Desktop Support Technician I – Dallas, TX

Accoona is looking for a Desktop Support Technician. The candidate should have some experience (ideally 1 year) in computer technical support – or a related field such as an internet service provider technician. While there will be on-the-job training, the candidates should be self-motivated to learn and progress in the information technology field.

Here are some tasks that will be performed:

  • Assist in new computer setup (OS updates, Office 365 installations, customer software installs, domain assignment)
  • Computer upgrades (RAM, SSD upgrades, etc)
  • Provision new VoIP phones
  • Willing and eager to work towards A+ certification
  • Build network cables
  • Assist in network drops
  • VoIP phone installations
  • Onsite technical assistance (computers, phones, cables, cameras, network) for specific customers
  • Vendor management/coordination via phone, email and specific portals
  • Obtain quotes for internet service, alarm/security service, and camera installation
  • Coordinate scheduling of services
  • Support vendor when onsite
  • Perform and send monthly checklists for supported equipment
  • Monitor network traffic and proactively look into potential problems

Take help desk calls including documenting problems, troubleshooting, and resolution in ticketing software– example issues:

  • Reset password request for multiple systems (domain user, Office 365, billing systems etc)
  • Slow computer performance
  • Email issues (attachments etc)
  • Access requests in billing system
  • VoIP phone troubleshooting
  • Printer troubleshooting
  • Specific ERP Software Support
  • Network Troubleshooting
  • Procurement of new / replacement equipment

Job Type: Full-time

Salary: $18.00 to $20.00 /hour

Experience:

  • Desktop Support: 1 year (Preferred)

Education:

  • High school or equivalent (Required)

Location:

Work authorization:

Required travel:

Benefits offered:

  • Paid time off
  • Parental leave
  • Health insurance
  • Dental insurance
  • Healthcare spending or reimbursement accounts such as HSAs or FSAs
  • Other types of insurance
  • Retirement benefits or accounts
  • Education assistance or tuition reimbursement
  • Workplace perks such as food/coffee and flexible work schedules

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