Customer Service Supervisor WestRock WestRock 2,245 reviews

Golf Course Road



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WestRock (NYSE: WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock’s 50,000 team members support customers around the world from more than 320 operating and business locations spanning North America, South America, Europe, Asia and Australia. Learn more at

For our site in Westport, we are looking for experienced:
Customer Services Supervisor

The opportunity:
Reporting to the Commercial Operations Manager, UK & Ireland Leaflets, with a dotted line to the site Operations Director, you will manage the performance of the Customer Service Team and the site’s responsiveness to customer requirements, in order to achieve the agreed business performance objectives.

How you will impact WestRock:
Develop, motivate and manage the Customer Service team to optimise its effectiveness and flexibility and ensure customer expectations for delivery are achieved and department procedures are followed

Oversee and verify the application of correct customer price formats

Balance work loading, based on an individual’s capability and external and internal customer expectations, offering practical advice on workload priorities

Ensure customer orders are loaded accurately and efficiently into the online system

Communicate effectively with our customers to understand and realise expectations. You will increase loyalty to the business by building good professional relationships and undertaking customer visits as required

Develop new customer relationships to increase sales volume and maximise profitability

Provide accurate short, medium and long-term data as necessary e.g. account analysis, monthly statistics etc

Generate cost saving and margin improvement initiatives, using appropriately targeted projects

Review KPI’s and implement as required

Conduct development reviews for your team and ensure that any training is in line with business needs

Take the lead with H&S issues, any environmental concerns and ensure the team work safely

Highlight challenging products and required actions as orders are received

What you need to succeed :
Experienced in Customer Relations with a manufacturing background

Good confident communicator

Budget / resource management skills

Negotiation skills

Commercial / financial awareness

Project Management experience

Knowledge of a packaging business highly desirable

Numerical / verbal reasoning skills at management norm

IT literate to intermediate level in Excel, Word, PowerPoint and Outlook

Current driver license

What we offer:
Corporate culture based on integrity, respect, accountability and excellence

Comprehensive training with numerous learning and development opportunities

A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work


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