REPORTS TO: Supervisor, Customer Service
LOCATION: Winchester, VA
Communicates with customers and sales representatives. Handles order processing, incoming calls and email correspondence. Trains for and backs up various Customer Service related responsibilities. support.
- Answer incoming calls and process emails for customers and sales representatives. To include various inquiries such as order status, pricing, availability, product information, etc.
- Perform order management duties: order entry, order changes, expedite request, review and release order blocks and resolve any order related issues
- Process post shipment claims to include returns, freight shortages, warranty / damage, reshipments, misc. discrepancies
- Cross-train and back up various team and Customer Service related responsibilities including table maintenance, special accounts, etc.
Works as part of a high performance team in a fast paced cooperative environment. The person in this position has shifting priorities and frequent interruptions. Work is conducted within demanding time frames. Position requires excellent communication skills; verbal and written, ability to react quickly to customer needs and perform multiple duties.
High School diploma or some college preferred
3+ years in a Customer Service / Call Center environment
Intermediate / advanced Microsoft Office experience – Excel a must
SAP R3 experience preferred
SalesForce experience preferred
Newell Brands (NASDAQ: NWL) is a leading global consumer goods company with a strong portfolio of well-known brands, including Paper Mate, Sharpie, Dymo, EXPO, Parker, Elmers, Coleman, Marmot, Oster, Sunbeam, FoodSaver, Mr. Coffee, Graco, Baby Jogger, NUK, Calphalon, Rubbermaid, Contigo, First Alert, and Yankee Candle. For hundreds of millions of consumers, Newell Brands makes life better every day, where they live, learn, work and play. Newell Brands and its subsidiaries are Equal OpportunityEmployers and comply with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.