Customer Service Representative – Chatsworth, CA 91313

Here at George B. Woodcock & Co., the customer service representative serves one of the most important roles in our business because they deal directly with the customer. They are the voice of the company and their service reflects directly on the company’s image. The customer service representative will work cooperatively with outside sales and other members of the distribution team to grow existing customers, create new customers and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satifaction.

Responsibilities

  • Support new and repeat sales by providing pricing, product and technical information in a timely manner
  • Monitor scheduled shipment dates to ensure timely delivery and expedite as needed
  • Present a professional image at all times to customers and vendors
  • Maintain communication with sales rep and support them in the sales process
  • Identify opportunities and/or participate in Continuous Improvement activities
  • Ensure accuracy, distribution and record keeping of customer documentation per quality system standards
  • Have the ability and willingness to take ownership of work activities and ensure that they are completed accurately, efficiently and in a timely manner
  • Increase sales and average order size by means of cross-selling, up-selling, add-0n sales and offering promotional sale items if available

Qualifications

  • High school diploma or general education degree (GED) required, some college
  • 1 year of customer service experience
  • Able to work effectively within a team environment and across departments
  • Basic knowledge: cost, pricing, volume discounts, payment
  • Excellent interpersonal and communication skills
  • The ability to process multiple types of information and/or perform multiple tasks simultaneously with competing priorities
  • Demonstrated ability to prioritize tasks and manage time efficiently
  • Basic computer skills in various software and web-based applications
  • Able to work independently, self-motivated

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