Customer Service Operations Specialist Arkitektura Arkitektura

Arkitektura is looking for an enthusiastic individual to join our growing Operations/ Customer Service team!

Essential Functions:

  • Communicates knowledgeably and accurately about client orders to both client and vendors
  • Attends weekly Operations team meetings
  • Continues to learn about the Arkitektura vision and product sold at Arkitektura
  • Seeks Manager’s assistance with guests when appropriate
  • Handles the logistics and Customer Service issues for product
  • Processes claims with freight companies, warehouses and vendors if needed
  • International and Domestic freight handling

The Success patterns for this position are:

  • Has one to three years experience in a Customer Service role, preferably in Retail or Logistics
  • Has a reputation for excellent relations with clients and team members.
  • Possesses good problem solving skills
  • Completes tasks in a timely fashion
  • Computer skills are required (Preferably Apple)
  • Demonstrates excellent communication skills

Desired Personal Characteristics:

  • Is self-motivated, but is also comfortable asking for help
  • Works very effectively as part of a team, or individually
  • Desire for continuous learning
  • Passion for learning about the furniture we sell
  • Can effectively manage their emotions in the workplace
  • Recognizes when help is needed and asks for it
  • Maintains positive attitude and is enthusiastic
  • Can multi-task

Culture:

We are a growing furniture company that has been in business for over 30 years. We strive to provide the best possible service to our clients and co-workers, and take pride in the staff that carries out the vision of the company.

Job Type: Full-time

Pay: $35,000.00 – $38,000.00 per year

Benefits:

  • Employee discount
  • Health insurance
  • Paid time off

Schedule:

  • 8 hour shift
  • Monday to Friday

Supplemental Pay:

  • Bonus pay

COVID-19 considerations:
Secluded office space with potentially one other person. Masks required.

Experience:

  • Customer Service: 1 year (Preferred)

Communication method(s) used:

  • Email
  • Phone

This Job Is:

  • A job for which all ages, including older job seekers, are encouraged to apply
  • Open to applicants who do not have a college diploma
  • A job for which people with disabilities are encouraged to apply

Company's website:

  • www.arksf.com

Company's Facebook page:

  • https://www.facebook.com/pages/Arkitektura-in-Situ/165042720193745

Benefit Conditions:

  • Waiting period may apply

Work Remotely:

  • Temporarily due to COVID-19

COVID-19 Precaution(s):

  • Remote interview process
  • Personal protective equipment provided or required
  • Social distancing guidelines in place
  • Virtual meetings
  • Sanitizing, disinfecting, or cleaning procedures in place

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