Customer Service Manager – Prince Frederick, MD

We are looking for an experienced Customer Service Manager to manage a customer service team and deliver excellent support to our customers (public libraries, higher education institutions, companies, and their patrons/users). We are looking for a rising star looking to take on the next leadership challenge.

This role reports to the Manager of Operations and is a strategic player in accelerating the organization’s digital transformation. Specifically, overseeing the support ticketing/management system migration to a new SaaS platform; dynamically optimizing the team’s workload and efficiency in working/closing tickets, and establishing data-driven processes to manage and report on the support team’s performance.

About RBmedia

RBmedia is a global leader in spoken audio content and digital media distribution technology that reaches millions of consumers — at home, in the car, and wherever their mobile devices take them. We produce exclusive titles and deliver the finest digital content and information—including audiobooks, educational courses, entertainment titles, and much more. We’re the largest audiobook producer in the world and in 38 countries worldwide. The explosive growth of audiobooks supports our ongoing growth goals not only as a publisher, but also as a digital content provider. We’re an innovator in the industry and at the intersection of all the hottest trends and markets—including mobile, digital content, digital audio, and smart speakers.

RBmedia is an equal opportunity employer.

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