Customer Service Manager – Columbus, OH

The Company: Root is a venture-backed technology company founded on the belief that insurance is a broken industry, and we set out to change it. By getting to the “root” of the issue—the unfair, archaic, complicated insurance business model—and solving it entirely, we set out to transform the insurance world.

We believe our customers deserve insurance that is:

Fair. We lean on data, not demographic labels.

Affordable. We base rates on good driver performance.

Personal. We give our customers the power to affect their rates.

Easy. We create an intuitive experience.

Accessible. We make information clear.

Beyond. We are never, ever satisfied with the status quo.


The Culture:
Root has been rapidly growing for the last few years. Our early signs of success are in large part due to our unwavering standards in hiring. We recognize that our product is only as good as the people building it. We look for passionate problem solvers who can find solutions by moving through the cycle of ideation to implementation with curiosity and rigor. We work together as one team and expect every team member to lead with empathy and courage.


The Role:
At Root, the customer is at the heart of all we do. Our customer service team is the gateway to our customers and directly shapes both our customer experience and the product we’re building. We’re looking to add leaders to our Customer Service Team who will be instrumental as we scale. The ideal candidate will be relentlessly curious about our customers’ experiences – utilizing data to gain insights that will continually improve the customers’ experience and drive operational efficiencies. This candidate will lead through both coaching Supervisors/CS2’s/Analysts and exemplifying Root’s long term mission for sustainable growth and best in class customer support.

Reports to VP of Customer Service

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