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Crew Member – Mount Horeb, WI 53572

JOB SUMMARY

Provides personalized, exceptional guest service ensuring that every guest who chooses Culvers leaves happy.

ESSENTIAL FUNCTIONS

  • Consistently provides excellent guest service and hospitality.
  • Demonstrates proper personal hygiene and food safety practices consistently.
  • Maintains a neat, well-groomed uniformed appearance.
  • Follows restaurant policy on attendance, respectful conduct of team members and all other policies consistently.
  • Assists guests with product knowledge and promotional information upon request accurately.
  • Follows company safety standards at all times and looks out for the safety of other team members and guests.
  • Demonstrates proper food safety practices by accurately completing the Quality Control/Safe Food Checklist.
  • Handles guest comments promptly and courteously.
  • Performs primary position responsibilities timely and accurately.
  • Performs secondary position responsibilities timely and accurately, after the primary duties are accomplished.
  • Performs back-up support accurately and timely after secondary responsibilities are accomplished.
  • Assists with odd job responsibilities timely, upon manager on duty (M.O.D.) request.
  • Answers the telephone courteously and professionally, within three rings.
  • Prepares quality products while maintaining: portion control and presentation within service goal times.
  • Attends all team member meetings.


QUALIFICATIONS

  • Flexible schedule
  • Reading and writing skills required
  • Communicates with guests, team and management
  • Maintains a sense of urgency
  • Demonstrates trained food safety knowledge


PHYSICAL ABILITIES

  • Stand Constantly
  • Walk Constantly
  • Sit Occasionally
  • Handling Constantly
  • Lift / carry 10 lbs or less Constantly
  • Lift / carry 11-20 lbs Constantly
  • Lift / carry 21-50 lbs Frequently
  • Lift / carry 51-100 lbs Occasionally


TEAM MEMBER PERFORMANCE SUCCESS FACTORS


  • COMMUNICATION:
    Verbal and written communication is timely, clear, concise; delivers ideas for solutions with problems; communicates well with team members and guests.

  • CHANGE MANAGEMENT:
    Supportive of change; reacts quickly and appropriately; accepts direction and constructive feedback.

  • DECISION MAKING & PROBLEM SOLVING:
    Uses judgment, common sense and sensitivity in addressing issues and seeking solutions to problems and challenges; gathers appropriate information.

  • INNOVATION &CREATIVITY:
    Seeks new ways to improve efficiency, effectiveness, quality; offers suggestions and solutions to obstacles and challenges.

  • PLANNING:
    Organized and able to establish priorities; delivers the desired results; manages multiple deadlines and priorities with a professional attitude. Recognizes priorities and responds with a sense of urgency. Follows procedures and policies in planning and executing job responsibilities.

  • COOPERATION:
    Supports fellow team members and is cooperative in providing excellent guest service.

  • QUALITY OF WORK:
    Delivers quality work on time at the desired standards. Performs work duties in support of safety and security policies.

  • ACCOUNTABILITY:
    Delivers results on time and at the quality level promised. Is punctual and ready to bgin work assignments. Delivers quality work product using resources and time allocated.

Brand: Culver’s
Address: 1700 Business Hwy. 18/151 E Mount Horeb, WI – 53572
Property Description: 243 – Classical Restaurants LTD
Property Number: 243

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