Crew Lead (Full Time) Cochran Rd GetGo – Mount Lebanon, PA

Position Summary :
The purpose of this position is to exceed customer and Team Member needs and expectations by providing safe, efficient, accurate, and pleasant shopping, purchasing, and food services in addition to guidance and coaching of Team Members.

About Us :
GetGo is a fresh food, unique convenience and high quality fuel destination. GetGo offers a friendly, engaging place where customers can enjoy delicious, made-to-order subs, sandwiches, burgers, salads and more – all made from fresh, high-quality ingredients. The GetGo convenience format includes a combination of standalone locations and sites adjacent to Giant Eagle supermarkets, and we operate nearly 200 locations in Western Pennsylvania, north central Ohio, northern West Virginia, Maryland and Indiana.

As a member of our GetGo team, you’ll be part of a small, collaborative crew who provides efficient, accurate and pleasant service and shopping assistance. From the morning rush to the afternoon lunch crowds, you will ensure that each person waiting for a fresh sandwich, picking up their first cup of coffee or simply at the pump, is met with a smile and the great service they deserve.

Job Responsibilities :
Oversee the effective and efficient completion of shift duties in all areas assigned by the General Manager.

Demonstrate adherence to company policies through example and coaching.

Oversee and conduct Team Member training as required by General Manager and according to established Company policies and procedures.

Maintain safe, prompt, and courteous customer service, attend to customers’ concerns and complaints, and promote the company culture by modeling and coaching Team Members.

Provide excellent customer service by being pleasant, greeting customers, and thanking them for their business.

Ring up customers’ orders by scanning product or entering prices into register according to established Company policies and procedures; finalize sales and collect payments by totaling orders and accepting tender from customers.

Assist General Manager in store scheduling and scheduling adjustments.

Assist General Manager in merchandising and promotional activities including checking in vendors, merchandise receiving, price changes, displays, and signage.

Ensure that proper maintenance, cleanliness, and image standards are being maintained for the entire facility (e.g. equipment, counter area, floor, exterior pump area, etc.) to ensure safety and sanitation regulations are met.

Notify and oversee the completion of appropriate maintenance services when necessary.

Assist in the proper and timely processing of all accounting functions.

Assist the General Manager in attaining all budgeted goals and objectives for site, focusing on the areas of shrink, sales, expenses, TSR (Total Sales Revenue) and gross profit.

Implement and maintain all established inventory control policies.

Ensure all established safety and security policies are followed.

Perform duties as GoGetter, Kitchen GoGetter, and/or WetGoGetter as needed.

Responsible for controlling some expense within a department.

Responsible for direct and indirect supervision of team members in one or more departments.

Reports To :
Store Leader, GetGo II

Education and Training Required :
High school diploma or equivalent

Experience Required :
1 to 3 years

Experience Desired :
Supervisory Experience, Customer Service/Retail Experience

Work Environment :

Extreme Outdoor temperatures


Hot Ovens

Inclement weather (hot/cold, snowy, rainy)

Physical requirements :
Carrying Up to 50 pounds

Lifting Up to 50 pounds

Competencies Required :

Customer Focused

Gets Things Done

Interpersonal Skills

Problem Solving

Respect for Self and Others

Builds High Performance Teams

Communicate w/Courage & Impact

Manages Team Execution

Strategic Thinking & Planning

Equipment Used :
Adding Machine



Fountain Machines

Fuel Pumps


Ice Coffee Machine

Ice Machine


Bag in box machine

Lang Oven

Make Line

Merry Chef (Oven)


Motorola Hand Held Gun (Receiving)

Panini Grill

Power Washer



Shrink Wrap Machine

Cap Machine

Smoothie Machine

Stand-up Lotto Machine


Texlon Ordering Machine


Watchguard Detergent Dispenser

Car Wash Equipment

Coffee Brewer

Coffee Grinder

Conventional Oven

Creamer Machine




Fax Machine



Age Requirement :
At least 18 years of age


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