Credit Dispute Researcher NCB Management Services, Inc. NCB Management Services, Inc. 104 reviews

NCB Management Services, Inc. is a recognized industry leader in providing a wide array of business process outsourcing solutions. As one of the nation's only ESOP ARM companies, you own your success!

NCB is currently in need of a Credit Dispute Investigator. As a Credit Dispute Investigator, you will investigate identity theft claims, complaints, and other disputes and inquiries that NCB receives from consumers.

Please note: This position is clerical.

Duties include but are not limited to:

  • Manage, monitor and respond timely and appropriately to disputes/ID theft claims received from consumers.
  • Collect, track and interpret information and evidence for decisions, and manage written responses.
  • Demonstrate effective analytical and communication skills while gathering and providing information to customers and formulating decisions to resolve consumer issues.
  • Maintenance of customer files in the Debt Master database
  • Build relationships and effectively communicate with internal and external stakeholders in order to obtain information and make determinations relevant to resolving the consumer’s issue.


  • 1 – 3 years of clerical and/or administrative experience
  • Proficient with Microsoft Office (Word, Excel, PowerPoint)
  • Attention to detail
  • Confidentiality if key

Job Type: Full-time

Pay: $15.00 – $18.00 per hour


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance


  • 8 hour shift

Ability to Commute/Relocate:

  • Feasterville-Trevose, PA 19053 (Required)


  • High school or equivalent (Preferred)


  • Database: 1 year (Preferred)
  • Word: 1 year (Preferred)
  • Excel: 1 year (Preferred)
  • PowerPoint: 1 year (Preferred)

Work Location:

  • One location

Company's website:


Company's Facebook page:


Benefit Conditions:

  • Waiting period may apply

COVID-19 Precaution(s):

  • Social distancing guidelines in place
  • Sanitizing, disinfecting, or cleaning procedures in place

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