Continuous Improvement Director Volvo Group Volvo Group 2,691 reviews

United States

Position Description

We believe in the importance of diversity and inclusiveness to make us a stronger and better organization. The motivation and passion to support our customers set us apart from others that want to be like us. Our company culture is how we interact with each other, with our customers and society as a whole. It is the foundation on which everything else is built. We embrace new ideas and constantly challenge the status quo – innovation is driven by a willingness to change to stay ahead and find smart ways to create new solutions.

Our technology sets the standard – our people make the difference all day every day.

Purpose of Position:
This position is responsible for investigating and driving continuous improvement initiatives to help Mack Trucks achieve its strategic objectives. As Mack Trucks Director of Continuous Improvement, you will work in close cooperation with functional owners throughout the organization to identify and remove obstacles for strategic growth. This position takes strategic input from internal and external stakeholders, applies various problem solving methodologies to identify root cause issues, and documents strategic decisions and execution plans. This position will drive cross-functional cooperation within Mack Trucks on continuous improvement initiatives.

Key Responsibilities:

  • Serve as a strategic partner with functional areas to maintain alignment and compliance with the Mack Trucks 2025 strategy
  • Support and coach functional owners in completion of gap analysis, identification of obstacles, and implementation of corrective actions to achieve 2025 strategic vision
  • Lead and facilitate cross-functional project teams
  • Drive culture change toward a data driven approach to problem solving with an emphasis on root cause problem solving and sustaining improvements
  • Ownership of continuous improvement projects
  • Proficient use of Lean and Six Sigma methodology and tools including 5S, Value Stream Mapping, Standard Work, Visual Management, Flow, and Pull
  • Employ problem solving/statistical techniques
  • Identify and remove barriers that slow or prevent achieving Mack’s 2025 strategy
  • Promote an atmosphere of internal and external customer focus
  • Lead effort to understand all drivers of change in the transportation business working with Volvo Group external resources and map how Mack Trucks addresses these potential changes
  • Lead holistic thinking and modelling of decisions as they affect the entire value chain including new trucks, used trucks, parts, service, network development, finance and all Volvo Group BAs
  • Lead effort to deliver compelling and action provoking executive level management reporting
  • Capture qualitative and quantitative information from stakeholders, ask the right questions and integrate available information into the decision making process
  • Lead through example by exhibiting and teaching exceptional problem solving skills including effective identification of problem statements, issues and recommendations
  • Be available for short-term and fast paced assignments that serve Mack Trucks in a variety of functions

Critical Competencies

  • Change management
  • Managerial courage
  • Effective problem solving skills
  • Leadership Skills
  • Drive for results
  • Strategic agility / innovation management
  • Managing through systems / Process Management
  • Learning on the fly
  • Customer focus
  • Ability to network and influence stakeholders in the organization

Essential Educational and/or Training Qualifications and Certificates

  • Bachelor’s Degree in Business Marketing and Administration, MBA strongly preferred

Preferred Experience and Knowledge

  • 7 years’ experience in Strategic and commercial functions within the heavy truck, equipment or automotive industry
  • Experience with dealer networks or channel partners
  • Experience setting priorities with cross-functional and complex organizations
  • Experience with extracting data from enterprise level systems and data warehouses
  • Six Sigma Green Belt certification preferred

Other Requirements

  • Exceptional research skills
  • Adaptability and flexibility managing multiple projects
  • Expertise in communicating with data, building compelling stories and facilitating change
  • Making Prioritization Decisions with Data
  • Selling Ideas and Programs
  • Change Facilitation
  • Directing
  • Empowering
  • Fostering Diversity
  • Inspiring Leadership
  • Mentoring
  • Writing and communication skills
  • Moderate travel required both domestic and international

What You Will Gain

  • Exposure to stakeholders in all parts of the organization
  • Learning what different functions do through various deep dive analysis
  • Grow problem solving skills with real world case studies
  • Understanding how a large organization is managed
  • Subject matter expertise in the transportation industry

About us

Founded in 1900, Mack Trucks is an iconic brand that embodies the American spirit: pioneering, hard-working, authentic and ambitious. Mack trucks are recognized around the world as “The American Truck You Can Count On,” thanks to our durable, reliable and application-driven vehicles that get the job done. With Mack Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. We make our customers win.

Mack is part of the Volvo Group, one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus and Volvo Penta.

Auto req ID



Mack Trucks

State / Province

North Carolina



Employment/Assignment Type


Travel Required (maximum)

No Travel Required

Functional Area

Strategy & Brand

Last application date


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Volvo Group North America is an Equal Opportunity Employer

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