The Community Outreach Specialist will work and partner with the Program Manager in supporting, overseeing, and motivating a team of undergraduate student advocates (volunteers) from John Hopkins University to collaborate with patients to address their unmet social needs within the primary care clinical setting.
Ideal candidates are detail oriented, exceptional communicators, and enjoy building strong relationships. This is a full-time position reporting to the Program Manager.
Manage and develop the Advocates and Student Leaders
Supervise a team of undergraduate student volunteers to screen and address patients' social needs who play a community health worker role.
Collaborate with a team of student leaders who oversee and support other students working as advocates
Provide virtual support and guide advocates' professional and leadership development
Develop and remain updated on vulnerable population's access to social benefits, and community resources that address social needs
Coordinate Case Management Support
Support Baltimore team with logistical planning for Advocate training (three 8-16 hour long weekend trainings per year. Two 6-hour long trainings and weekly, 1.5 hour long evening training sessions during the academic year)
Observe and evaluate Advocates' performance at clinic, keeping abreast of the most complex cases
Collaborate on design of and implement standards for quality case management
Monitor and facilitate Advocates' communication with healthcare providers
Undertake direct casework that advocates start.
And other tasks and activities are required.
High school diploma/GED required.
2 years progressively responsible program or case management experience required.
Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) may substitute for one year of experience. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
Fluency in Spanish required (written and verbal) to serve one of our clinics.
Special Knowledge, Skills, and Abilities:
Work requires excellent organizational skills, flexibility, and the ability to get things done as scheduling can be challenging
Ability to manage multiple tasks
Must be compassionate and sensitive to diverse situations, results-oriented, a self-starter and capable of making appropriate decisions
Ability to work collaboratively with a team
Must be able to enter data on a computer
Proficiency with the Microsoft Office suite and comfort in technology-rich environments.
Experience utilizing Electronic Medical Record systems.
Understand the navigation of social benefits programs such as SNAP (Supplemental Nutrition Assistance Program) and TCA (Temporary Cash Assistance)
Familiarity with community resources that meet the social needs of Baltimore's vulnerable population desirable
Demonstrated leadership experience
Demonstrated ability to excel in a fast-paced, dynamic, diverse, and entrepreneurial environment, lead projects, meet concurrent deadlines, organize time and priorities
Strong attention to detail, communication skills, interpersonal skills and ability to take initiative
Demonstrated ability to engage and work closely with a wide range of individuals, including clinical providers, staff, and patients and families
Demonstrated capacity to respond to and provide professional feedback
Classified title: Community Outreach Specialist
Working title: Community Outreach Specialist
Role/Level/Range: ACRO 40/E/02/CC
Starting Salary Range: $14.14 – $19.44 (commensurate with experience)
Employee group: Fulltime
Employee Status: Non-Exempt
Schedule: Monday-Friday – 8:30am-5:00pm 40hrs/Wk
Location: Mason F Lord Center Tower – 5200 Eastern Ave Ste 4200, Baltimore, MD
Department name: 10003110-SOM Ped Bay Bayview Pediatric Unit
Personnel area (School): SOM – School of Medicine
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at [email protected] . For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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