Community Employment Liaison Goodwill of Western and Northern CT Goodwill of Western and Northern CT 20,412 reviews

Summary: The Community Employment Liaison helps consumers secure and maintain employment based on their skills, abilities, and preferences as outlined in their Individual Service Plans (ISPs). The Community Employment Liaison maintains a priority role in finding new employment opportunities for consumers by educating employers on the services provided by Goodwill’s Human Services employment departments. The Community Employment Liaison will develop employment that is both individual and group-supported, placing consumers in individual positions, as well as community-based enclaves.

Essential Job Functions:

  • Maintain placement numbers in accordance to established goals and objectives as designated.
  • Identify and develop job sites in the community based on the individual needs, abilities, and preferences of each consumer.
  • Establish and grow a network of area employers who are willing to accommodate consumer work experiences.
  • Educate employers regarding the various employment services offered by Goodwill, including: direct placements, work evaluations/assessments, working interviews, on-the-job training (OJT) experiences, and enclaves.
  • Inform employers of all eligible tax credits based on their hiring decisions.
  • Enter data on new job leads into the Community Employment Opportunities database to promote job development collaboration between departments.
  • Attend community job fairs, business functions, and local chamber of commerce meetings to market Goodwill employment services.
  • Interface with Employment Specialists, as well as designated employment staff, to assess caseloads and consumer preferences to determine the appropriateness of sites developed for consumers.
  • Document employer contacts in the Job Development Log.
  • Maintain compliance with all CARF standards that are applicable to services and documentation within the department.
  • Accompany consumers to job interviews and provide input for proper interviewing techniques.
  • Follow up with employers after consumer placement to ensure the appropriateness of the site match and employer satisfaction with services.
  • Submit monthly job placement/retention reports for departmental statistics.
  • Document and monitor consumer progress and provide appropriate feedback to funding sources as needed.
  • Seek input from consumers, family members, significant others, counselors, and departmental staff when conducting services.
  • Ensure compliance with all company policies and procedures.
  • Maintain all consumer files and maintain HIPAA compliance for privacy while ensuring best practices. Under the HIPAA Privacy Rule, this position has access to consumer Protected Health Information (PHI).
  • Provide transportation for consumers to and from worksites as needed.
  • Participate in staff meetings, in-service trainings, staff development programs, professional meetings, conferences, and related programs as requested.
  • Other duties as assigned.

Job Requirements:

  • Bachelor’s degree in business, marketing, psychology or related field and 1 year of experience in job development, sales, marketing, or vocational rehabilitation or an Associate’s degree in business, marketing, psychology or related field and 3 years of experience in job development, sales, marketing, or vocational rehabilitation. Will consider a combination of education and experience.
  • Proficiency in Microsoft Office including Word, Excel, and Outlook.
  • Excellent organizational, written/verbal communication, and interpersonal skills.
  • Ability to work independently, take initiative, follow-up and report in a timely, accurate, and transparent manner.
  • Satisfactory driving record, current CT drivers’ license, and access to daily use of a reliable, registered, and insured vehicle for frequent in-state driving.


Job Type: Full-time

Pay: From $40,000.00 per year


  • Dental insurance
  • Disability insurance
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Tuition reimbursement
  • Vision insurance


  • Monday to Friday

Company's website:


Work Remotely:

  • No

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