Commercial Service Dispatcher – Winston-Salem, NC 27107

We are 68 year old company specializing in the repair, maintenance, and installation of commercial foodservice equipment. Our Employees are the heart of our success and what sets us apart from other competitors. We are now looking for an experienced Dispatcher to drive the productivity of the team, and to manage customer relationship satisfaction. This position is in our Winston-Salem branch, one of 5 locations in the Carolinas..

Basic Requirements:

  • Highschool Diploma/ GED required
  • Three years dispatch experience required. Experience is preferred in the HVAC, plumbing, electrical, commercial or domestic appliance repair industries.
  • Three years customer service experience required
  • Be proficient in Microsoft Word, Outlook and Excel with ability to learn our proprietary dispatching and accounting software.
  • Must be able type a minimum of 40 wpm
  • Be professional in appearance and demeanor
  • Must have excellent written and verbal communication skills
  • Candidate must show organizational skills and be a self-motivator

Job Duties:

  • Use dispatching software to enter customer information and work orders
  • Quoting and ordering parts
  • Familiarity with local geography and be able to group service calls for efficiency
  • Daily interaction with Technicians and other department personnel
  • Must be able to multitask and able to keep up with high volume calls and emails in a fast-paced work environment
  • Handle customer complaints and service issues, while showing a positive attitude and demonstrating our commitment to quality service
  • Follow-up with customer after service call is complete to insure customer satisfaction

Benefits:

  • Health, Dental and Vision Insurance Plans available
  • Authorized pays 1/2 of monthly premiums after 90 days
  • Fully paid $25,000 life insurance after 90 days
  • 401K after 1 year
  • Paid vacation
  • Paid holidays
  • Sick/personal paid days
  • Great work hours.. 7:30 to 4:30 M-F

Job Type: Full-time

Salary: $17.00 to $19.00 /hour

Experience:

  • Customer Service: 2 years (Preferred)
  • HVAC/Plumbing or Similar Dispatching: 2 years (Required)

Education:

  • High school or equivalent (Required)

Work Location:

Benefits:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement plan
  • Paid time off

This Job Is Ideal for Someone Who Is:

  • Dependable — more reliable than spontaneous
  • People-oriented — enjoys interacting with people and working on group projects
  • Detail-oriented — would rather focus on the details of work than the bigger picture

Schedule:

  • Monday to Friday
  • No weekends
  • Day shift
  • 8 hour shift

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