JOB DESCRIPTION
The Commercial Parts Salesperson provides first-class assistance to walk-in customers and telephone traffic. He/she is extremely familiar with commercial transportation products and can accurately answer questions and satisfy customer requirements. The Parts Salesperson expertly uses a computerized means to identify and locate automotive products from inventory. At times, he/she searches beyond inventory to locate parts not readily available and makes arrangements for prompt delivery
In addition to serving walk-in customers, he/she provides needed parts to internal technicians in order to support Service Center activities and responds to telephone inquiries. The Commercial Parts Salesperson continuously monitors inventory in order to ensure immediate parts availability, within reason, and will also handle returns. The ideal candidate has previous parts experience in commercial and/or personal transportation products, strong computer and internet skills, and is genuinely interested in customer satisfaction.
RESPONSIBILITIES
- Greets all customers in a warm, sincere, and helpful manner
- Ensures deliveries are promptly received and notifies internal or external customers accordingly
- Maintains parts storage area in a clean and well-organized fashion
- Provides clear and accurate information with regard to special-order parts
- Researches parts information through the Dealer Management System, Dealer Daily and Electronic Parts Catalog, or any other means necessary to obtain the solution
- Secures warranty parts, properly tags and sorts said parts, and promptly returns to source
- Maintains and enhances current knowledge base in this area of the commercial transportation industry
- Performs other duties as assigned
QUALIFICATIONS
- High school diploma or GED
- Broad scope of knowledge in commercial transportation parts and products
- CDK system knowledge and experience strongly preferred
- Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
- Strong organizational and problem-solving skills
- Helpful attitude and friendly demeanor
- Highly professional and dependable
- Strong computer and internet skills, including Microsoft Office suite
BENEFITS
- 401(K)
- Health
- Holidays
- Life Insurance
- Personal Days
- Vacation