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Collections Representative I – Beckett Ridge, OH

$16.00 per hour + Bonus!

11:30am-8pm

M-F & 1 Saturday a month

Duties & Responsibilities:

  • Make outbound and receive inbound calls via an Auto Dialer or manual calling to gather or clarify information.
  • Accurately document all information pertaining to accounts.
  • Prepare and/or process documents; review for accuracy and completeness; update information and/or evaluate against policy; compare elements for consistency or logical relationship, etc.
  • Perform investigative activities to evaluate and determine the whereabouts of customers through database searches and system records (Skip-Tracing).
  • Receive research and respond to incoming questions; provide information, explain policies and procedures, and/or facilitate a resolution.
  • Review, process and verify accounts and account balances.
  • Perform other duties as assigned.
  • Genuinely want to help clients with difficult situations
  • Respond to the customer’s needs with empathy

Minimum Knowledge, Skills and Abilities Required:

  • HS/GED required, Associates/Bachelor Degree preferred
  • PC skills; Microsoft Office – Excel, Word, & Outlook
  • Ability to work under pressure with strict time deadlines
  • Strong written and communication skills to communicate with all levels of management required
  • Flexible schedule
  • Ability to work as a team and interact with other department

Job Type: Full-time

Experience:

  • Collections: 1 year (Preferred)

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