Cloud Security Technical Writer – Waltham, MA 02451

What You’ll Do

The Cloud Security Technical Documentation team is hiring a technical writer. This role will report to the Technical Documentation Manager and will be responsible for documenting the products of a geographically diverse team, delivering modern SaaS-based API and deployment information accessible within products as well as web portals and Cisco repositories.

In this role you will: Create, edit, and update existing written documentation, UI text, and online knowledge base articles. Write for audiences of end users, network administrators, security specialists, and Cisco coworkers and partners. Help get Cisco customers excited about new and existing features by conveying technical material in a clear, concise fashion, and keep them engaged and ready for the next release. Become a subject matter expert by working with the engineers on multiple Agile development teams and show ability to embed and become part of product teams to learn about new features in advance of release. Ensuring consistency of tone and use of language, becoming the voice of Cloud Security. Ensure delivery of documentation in line with the public release of software in an iterative, agile-based software cycle. Deliver documentation for products in early release and iterate on the documentation through the release cycle. Collect and understand a large amount of technical information from engineering teams, then translate and represent the information in a manner suitable to the target audience. Clean up outdated supporting content to ensure only most relevant content is presented.

Who You’ll Work With

You will partner with leaders and peers in the user experience, product management, customer support, and engineering organizations. You will interact with customer success to help resolve product marketing to align on terminology.

Who You Are

You have extensive experience writing technical documentation for highly technical enterprise software. You are just as comfortable spinning up virtual machines as you are documenting APIs. You’ve had experience working with teams of agile developers and product managers and love the challenge of having something new nearly every day.

Minimum Qualifications Familiarity and training in the concepts around technical communication, advanced composition and rhetoric, concepts of structured documentation and minimalism, writing for online vs print, and usability testing of documentation. Experience working with and documenting REST APIs. Familiarity with frameworks like OAS/Swagger and tools like Postman would be a plus. Technical background with specific experience in computer and network security and/or complex software deployments. Exceptional communication skills and the ability to distill and simplify complex subjects for busy but brilliant customers. Ability to spot, and improve poorly written sentences; such as for example this one. (How would you rewrite it?) Experience writing UI text for consumer or enterprise software applications. Ability to work independently, communicating across multiple time zones A portfolio of your work from previous roles.

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #LI-JS1


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