Clinical Phone Support Specialist – Carrollton, TX

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

Qualified Radiologic Technologist will be responsible for providing phone support during non business hours, weekends and holidays to patients/ healthcare personal on medical device product.

This Clinical Phone Support Specialist role allows you to utilize your Rad Tech experience in a way that does not involve patient care. Depending on your current schedule, this type of role can work in conjunction with your current position. Additionally, you will receive exposure to the medical device industry with the potential for long-term career growth in the field.

This role is a remote position that will require access to internet and availability to work non-business hours.


  • Provides customers with service and product troubleshooting via telephone and email. Troubleshooting includes Clinical Diagnostics

  • Provides documentation of calls in CRM system; escalates issues requiring further investigation.

  • Performs technical and application support needed for after-hours on weekdays, weekends, and holidays

  • Participate in 4-6 weeks training curriculum

  • Flexible and able to handle multiple tasks.

  • Strong verbal and written communication skills.

  • Novasyte Consultants will be tasked with replying to inbound customer calls within 30 minutes of being notified 98% of the time. In the event Novasyte Consultants are unable to respond to customers within the 30-minute window, Novasyte will communicate this feedback to the client as soon as possible.

  • Be available during non-business hours (5:00pm-5:00am), Weekend Coverage (5:00pm Friday – 5:00am Monday), Saturday (5:00am – 1:00pm)


In addition to working with a company that strives to provide employee growth and opportunity, employees have the opportunity to:

  • Develop strong leadership skills and interact with peers in the healthcare setting without patient care responsibilities

  • Be at the forefront of cutting edge medical device technology

  • Gain professional growth and exposure to medical device industry

  • Access to continuing education via Novasyte Learning Center

Job Requirements:

  • 5+ years of related experience

  • Strong experience in RT-PCR preferred but not required

  • Virology experience helpful

  • Med Tech / clinical lab technician background helpful

  • Ability to troubleshoot Laboratory Information Systems interfaces and to network computers is helpful

  • Cytology experience helpful

  • Leadership experience is a plus

  • Strong communication skills both verbal and written

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.

IQVIA is an EEO Employer – Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities. Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at [email protected] to arrange for such an accommodation.

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