Client Relationship Manager – Insurance-NC Cognizant Technology Solutions Cognizant Technology Solutions 13,910 reviews

Client Partner – Insurance


Client Leaders/Partners play a key role in our growth and are tasked with rapid business expansion within their assigned accounts, responsible for growth, health and future prospects of account relationships. The client partner is the end-to-end account owner responsible for overall account P&L and senior client relationships. This role requires extensive CxO level relationship building and executive connects, as well as a focus on revenues, operating margin, customer satisfaction, and employee growth and development. Must bring top-notch consulting /relationship management skills and a deep appreciation of IT tools, techniques, systems and solutions. The Client Partner will be held accountable against Measurable Revenue/Profit Growth within set timelines.

Cognizant’s Insurance practice is one of the largest industry verticals that partners with insurers to evolve their business and technology landscape and enable end-to-end digital transformation. Thirty-three of the top 50 U.S. insurers and seven of the top 10 global insurers rely on us to help manage their technology portfolio across multiple business entities and geographies. We serve the entire range of lines of business within life, annuities, and property and casualty insurance.

Our consulting-led approach, deep domain expertise and partner ecosystem enable clients to address the dual mandate of “optimizing the business” while “driving digital at scale.” From large-scale core system transformation to adoption of cutting-edge technologies like artificial intelligence, analytics, blockchain, automation and machine learning, we partner with insurers to envision and build the digital insurer of the future.

The individual needs to have had a strong pedigree of managing similar relationships and having grown them in previous roles.

Key Responsibilities

Drive profitable growth of the account relationship through identifying and overseeing the closure of new, renewal, and expansion opportunities.

Develop client engagement strategies and quantify costs of pursuit.

Manage accountability against Measurable Revenue/Profit Growth within set timelines

Review the performance metrics of the account with the delivery, operations and finance teams on regular basis.

Be part of senior management reviews for the performance metrics of the account relationship.

Collaborate with multiple service lines, innovation teams and business teams in Cognizant to formulate a business plan and execute it for the account relationship.

Have regular meetings and interface with the customer decision makers and influencers.

Have a complete understanding of the relationship position within the account.

Be responsible for execution and customer satisfaction in all the revenue portfolios within the account.

Identify and forge partnerships and tap into existing alliance partnerships of Cognizant to grow the account.

Shape the thought leadership agenda.

Actively drive execution of the innovation agenda for the portfolio.

Focus on developing a plan on increasing the visibility of Cognizant in the account relationship and in the Insurance industry.

Required Qualifications

A minimum of 15 years of experience in a client facing role or account leadership role in the IT professional services or management consulting firm

Experience of leading diverse teams, experience of cultivating and collaborating in a multi-cultural environment

Strong experience with the global service delivery model

Bachelor’s Degree OR equivalent combination of education, training, and experience.

Additional Qualifications

MBA degree

In-depth understanding of business problem domain, technology and services solution domains.

Understanding and thought leadership in technology, services and business trends their direct and indirect impacts on the outcomes of the customer and our organization

A strong performance track record of managing different portfolios-ranging from sales, new sales, programs and existing annuity business

A strong relationship oriented bent of mind, demonstrated capabilities in building and sustaining CxO relationships

Strategic thinking and the confidence and ability to plan ahead and stay the course

Must be able to navigate a large organization, work in a multi-dimensional matrix and have the power of persuasion through content and confidence

Strong executive presence and gravitas

Strong leadership skills and demonstrated capabilities of being a thought leader

Excellent problem solving, communication, and client management skills are essential

Proven record of building and maintaining long-term relationships at senior (CXO and CXO-1) levels. They must be comfortable presenting to C-level executives, and senior business and technology leaders, and must be persuasive and influential

Ability to manage a client P&L of at least $35/40 million dollars, including reporting and metric assessment for the account

Knowledge of value articulation principals include client ROI and appropriate storyboarding techniques

Knowledge of client context and client engagement guidelines including organizational sensitivities to consistently look for new solutions

The ability to conceptualize, analyze, create blueprint for business transformations and present solutions in the Insurance domain

Preferred Qualifications, Skills, & Abilities

The candidate must bring in experience, insight, and credibility in the Insurance domain

The candidate must be able to work in a dynamic, entrepreneurial environment

A good fit for the Cognizant culture:
A person who possesses a true passion for changing organizations for the better, and desires to do so within a success-oriented, yet professional atmosphere filled with business professionals who all manifest a belief in partnership, innovation, and excellence. Our “Cultural Value Drivers” are well-known and clearly communicated within the organization: Open, Transparent, Driven, Empowered, Opportunity-Filled, Flexible & Collaborative.

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Feb 05 2021

About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 194 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at or follow us @USJobsCognizant.

Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

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