Client Relationship Coordinator Lenape Builders Inc. Lenape Builders Inc.


Working under the supervision of the President or designee, individuals in this position are responsible for managing the organizations client services components. Focus in this area is on developing and maintaining positive relationships by predicting, planning, and responding to client needs. Incumbents will be accountable for aspects of client services before, during and after the home building process.


  • Serves as company lead customer/client contact representative and advocate
  • Performs client relationship management (CRM) activities such as on-site and in-office orientations, selections, and settlements
  • Responds to and updates customers regarding project status, change orders, product information, and warranty service / quality assurance issues
  • Prepares written correspondence, reports, and orders
  • Prepares building permits, performs plan reviews and document management to ensure client specifications are being met
  • Creates reports, outlines findings and any resolution / mitigation measures
  • Works closely with senior management to identify and troubleshoot actual as well as potential issues negatively impacting production schedules, quality or client services
  • Receives, reviews, schedules and supports warranty service activities
  • Creates and maintains accurate and concise documentation of activities and events
  • Creates, maintains, modifies, updates, and adheres to schedules
  • Liaisons with building code officials to facilitate building permit processing
  • Monitors performance and policy adherence through constant communication with company personnel and management
  • May serve as outside sales representative
  • Attends meetings, events and activities serving as company representative
  • Performs related work as required.


  • Basic knowledge of construction materials, methods and terminology
  • Basic knowledge of real estate principles and practices
  • Ability to read and understand residential and light commercial building plans
  • Skill in dealing with people of diverse socioeconomic backgrounds
  • Skill in PC functions as well as office productivity applications (ex. MS Office)
  • High School Diploma or GED
  • 5 years experience in customer service position with high level of autonomy
  • 2 years residential construction or real estate experience preferred (supplier, trades or administrative)
  • Possession of valid motor vehicle operator’s license
  • Any combination of knowledge, skills, or education which demonstrates competency in required areas

Job Type: Full-time

Pay: $16.00 – $20.00 per hour


  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance


  • Monday to Friday

COVID-19 considerations:
All customers must wear masks, office visitors by appointment only, office staff work stations separated.


  • High school or equivalent (Preferred)


  • Customer Service: 1 year (Preferred)

Work Location:

  • One location

Typical start time:

  • 8AM

Typical end time:

  • 4PM

This Job Is:

  • A job for which military experienced candidates are encouraged to apply
  • A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
  • A job for which all ages, including older job seekers, are encouraged to apply
  • Open to applicants who do not have a college diploma

Benefit Conditions:

  • Waiting period may apply
  • Only full-time employees eligible

COVID-19 Precaution(s):

  • Remote interview process
  • Social distancing guidelines in place
  • Virtual meetings
  • Sanitizing, disinfecting, or cleaning procedures in place

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