The Shuttle Driver (CDL) is responsible for transporting guests to and/or from the hospital and local areas in a friendly, efficient, and courteous manner using safe driving practices. The Shuttle Driver (CDL) is also responsible for maintaining the vehicle activity and maintenance logs.
Duties and Responsibilities:
Operates vehicles that seat 16 or more people (including the driver).
Provides timely shuttle service to customers.
Personally welcomes customers boarding the shuttle.
Stops at designated points to load and unload passengers.
Advises passengers of rules and regulations when necessary.
Conducts shuttle inspection to ensure customer and employee safety and brings any defect/damage to the attention of the supervisor.
Performs pre/post trip vehicle inspections as required.
Maintains the vehicle?s appearance and notify the manager if the vehicle requires servicing.
Knows and follows all traffic laws, rules, regulations, and ordinances.
Maintains a clean, neat work environment.
Promotes good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
Maintains appearance appropriate for providing best-in-class customer service in accordance with established guidelines.
Provides excellent customer service in every interaction.
Maintains safe, clean and neat work environment by following standards and procedures.
Maintains strict confidentiality related to work information (in accordance with HIPAA).
Performs other duties as assigned.
Qualification and Requirements:
High School Diploma/ GED and 3 years of commercial and professional driving experience.
Must possess a Commercial Driver?s License (CDL) with Passenger endorsement and present a safe and most recent driving record.
Must possess current Medical Examiner?s Certificate.
Must be able to work legally in the United States.
Must pass background and drug screenings.
Able to speak, read, and write English fluently.
Required to meet immunization or health screening requirements.
Knowledge of how to operate various types of passenger van motor vehicles.
Ability to demonstrate professionalism, with excellent communication and interpersonal skills.
Passion for customer service and attention to detail.
Willingness to work in the elements (heat, wind, snow, rain, etc.).
Must be able to lift and/or move up to 50 pounds occasionally.
Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distance.
Working flexible schedules and extended hours are sometimes required.