The Department of Labor and Employment keeps Colorado strong and competitive. We connect workers with great jobs and assist those who have been injured on the job. We help people who are unemployed through no fault of their own by providing temporary wage replacement and we ensure fair labor practices. We provide an up-to-date and accurate picture of the economy that helps in decision making. And we protect the workplace – and Colorado communities – with a variety of consumer protection and safety programs.
This is a values-driven organization, committed to teamwork, collaboration, accountability, adaptability, excellence, integrity and respect.
We believe in outstanding customer service, an inclusive culture, continued process improvement and in our role as a trusted and strategic partner. Recognizing that knowledgeable employees drive our success, we are seeking dedicated individuals who exhibit our shared values and our passion for quality and excellence in all we do.
In addition to rewarding and meaningful work, we offer excellent benefits:
- Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans
- Medical and dental health plans
- Employer supplemented Health Savings Account
- Paid life insurance
- Short- and long-term disability coverage
- 10 paid holidays per year plus vacation and sick leave
- BenefitHub state employee discount program
- CafeWell employee wellness program
- Excellent work-life programs, such as flexible schedules, training and more
Our agency website: Colorado Department of Labor and Employment
The State of Colorado is an equal opportunity employer. We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply. Auxiliary aids and services are available upon request to individuals with disabilities.
Description of This Job:
About This Work Unit:
To ensure every Colorado business has access to a skilled workforce and every Coloradan has access to meaningful employment, resulting in statewide economic vitality. This is accomplished by providing services tied to programs funded under the Workforce Innovation and Opportunities Act (WIOA), Wagner-Peyser, Trade Adjustment Act (TAA), and grants in the Colorado Rural Workforce Consortium. It provides employment services including labor exchange; and referral of applicants to job openings and placement assistance and addresses employability barriers, delivers quality services to program candidates, businesses, and the community. The unit fosters partnerships with educational institutions and other community organizations to provide a network of support services to ensure Colorado has a qualified and relevant workforce.
About This Position:
This position is a Career Coach II (Case Manager). The position works with all populations of job seekers, with a focus on harder-to-serve populations. The goal: to assist individuals in overcoming barriers to employment through training and support. People with barriers to employment include those with economic barriers, digital literacy barriers, disabilities, cultural barriers (such as English is not their first language), and people from a variety of different socio-economic backgrounds.
This position interprets federal regulations and delivers services based on state program guidance, policies, and procedures. It has fiduciary responsibility for participant expenditures under WIOA Title I, TAA and grant programs.
Services to individuals are comprehensive in nature. They can include 1:1 professional career coaching and case management, providing financial/support services for training opportunities (classroom and work-based learning) as well as providing ongoing support and direction in order to facilitate successful outcomes.
This position works closely with partner agencies in the coordination of services and programs for the benefit of individuals and the community. It also works with local businesses to fill available positions with qualified candidates and engages business participation in workforce development efforts.
A bachelor's degree from an accredited college or university in the field of psychology, counseling, social services, human resources, education, business or other related field or other related field AND one year of professional experience providing customer service, coaching or counseling. Your experience must be clearly documented on your application.
A Master's degree in psychology, counseling, social services, human resources, education, business or other related field of study may substitute for the one year of required experience.
Customer service experience, case management or counseling may substitute on a year-for-year basis for the degree. You would need a total of 5 years of experience in these areas to qualify. This must be clearly documented on your application.
- Proficiency in the following computer software: Microsoft Suite (focusing on Word and Excel) and Google Suite (Google Docs, Sheets, Drive),
- Excellent interpersonal skills,
- Attention to detail,
- Strong writing skills,
- Must be able to read, interpret and apply local, state and federal program guidance.
- Case management experience for hard-to-serve populations,
- Passion for helping people,
- Familiarity with the local labor market,
- Prior experience with career guidance and training (for example a college guidance counselor, experience with career services or within Workforce Development Programs),
- Bilingual in English and Spanish.
Conditions of Employment:
- Must be a Colorado resident at time of application.
- As a condition of employment, you must successfully pass a background check.
- Some travel may be required for this position.
If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination.
Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging.
Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at spb.colorado.gov.
A standard appeal form is available at: spb.colorado.gov. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.
Background Check – Condition of Employment
You must pass a thorough background check prior to employment.
Minimum Qualification Screening
A Human Resources Analyst will only review the work experience/job duties sections of the online job application to determine whether you meet the minimum qualifications for the position for which you are applying. Cover letters and resumes WILL NOT be accepted in lieu of the official State of Colorado online application, but may be attached. Part-time work experience will be prorated.
Applicants must meet the minimum qualifications to continue in the selection process for this position. Work experience and qualifications must be specifically documented on your online application. Do not use "see resume" or "see attached" statements on your application. Resumes WILL NOT be reviewed for minimum qualification screening.
Comparative Analysis Process – Structured Application Review
After minimum qualification screening, the comparative analysis process for this position will involve a review and rating of all the information you submit with your application materials. Therefore, it is extremely important to document in the work experience/job duties portion of your online application the extent to which you possess the education, experience, minimum qualifications, and preferred qualifications as outlined in the job announcement. It is also important to thoroughly answer all supplemental questions (if listed) as your answers to these questions will be evaluated during this phase. Any attachments such as cover letters, resumes or other documents that support your experience may also be reviewed during this phase.
Answer the supplemental questions on the application completely and thoughtfully. Your answers may be rated based on your writing ability (spelling, grammar, and clarity of your writing) as well as the content of your answer.
ADAAA Accommodations: Any person with a disability as defined by the ADA Amendments Act of 2008 (ADAAA) may be provided a reasonable accommodation upon request to enable the person to complete an employment assessment. To request an accommodation, please contact Human Resources (303) 318-8200 or [email protected] at least five business days before the assessment date to allow us to evaluate your request and prepare for the accommodation. You may be asked to provide additional information, including medical documentation, regarding functional limitations and type of accommodation needed. Please ensure that you have this information available well in advance of the assessment date.